Marina Manager

Location: Stamford, CT

About the role

We are seeking a polished, service-oriented Marina Manager to oversee the operations and customer experience of Harbor Point Marinas. This individual will lead the day-to-day management of the marinas with a strong focus on operational excellence, hospitality, and delivering a high-end white-glove experience for marina tenants, residents, and guests.

Responsibilities

• Lead the daily operations of Harbor Point Marinas, ensuring exceptional service standards and smooth operational execution.
• Deliver a luxury-level white-glove experience to marina customers, guests, residents, and visitors.
• Oversee marina occupancy, slip assignments, seasonal leasing, and customer onboarding processes.
• Ensure safe and efficient docking operations and adherence to marina safety protocols.
• Supervise marina operations staff and maintain high standards of professionalism, responsiveness, and customer service.
• Maintain marina facilities, docks, and common areas to ensure a clean, organized, and first-class environment.
• Coordinate maintenance projects, vendor relationships, and operational improvements.
• Address customer requests, concerns, and operational issues promptly and professionally.
• Monitor marina operations to ensure compliance with safety regulations, environmental standards, and company policies.
• Assist in planning and coordinating marina events, activations, and community engagement initiatives.
• Collaborate with BLT property management, security, maintenance, and leadership teams to support overall operational goals.
• Track operational performance, occupancy levels, and marina reporting metrics.
• Support budgeting, inventory oversight, and expense management related to marina operations.

Requirements

• Bachelor’s degree preferred; equivalent experience considered.
• 5+ years of experience in marina operations, hospitality management, property operations, or a related field.
• Strong understanding of marina operations and boating safety procedures.
• Exceptional hospitality and customer service skills with a luxury service mindset.
• Proven leadership and team management abilities.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities while maintaining a high level of professionalism and attention to detail.
• Proficiency in Microsoft Office and marina management systems preferred.
• Flexible schedule with availability to work weekends, evenings, and holidays as needed.

Benefits

• Competitive salary with potential for bonus
• Medical Insurance
• Dental Insurance
• Vision Plan
• 401k Plan
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Tuition Reimbursement
• Housing Discount at BLT Properties