Marina Front Desk

Responsibilities

• Guest facing position that is responsible for providing a warm welcome to guests
• Answers phones, responds to emails and guest needs during their stay
• Makes reservations for marina guests
• Provides on-site customer service for residence, club members and transient marina guests as well as hotel guests
• Checks guests into or out of the marina, assigning slips according to availability or sizes of vessels (length, beam, and draft) needs
• Covers for dock attendants, parking and transportation, fuel attendants, and grounds team
• Processes payments, provides receipts to customers
• Covers for fuel, waste removal, hotel amenities, and on-site restaurants
• Answers questions about the property or the surrounding area attractions
• Opens and closes the marina office
• Reconciles fuel, funds and cash on a daily basis
• Reports fuel spills and respond to state for property documentation and tracking, attends annual fuel spill training
• Performs all other duties as assigned

Qualifications

• Ability to multitask and prioritize multiple demands
• Excellent verbal communication skills
• High degree of professionalism
• Must have a valid Florida driver’s license and be eligible for coverage through a company's automobile insurance

Physical Requirements

• Must be physically able to do assigned work as outlined above
• Must be physically able to sit and use the computer for hours at a time
• Must be able to lift up to 25 pounds
• Must be able to communicate in English effectively with other individuals
• Must be able to maintain good relations with employees, supervisors and the public
• Must be able to follow written and verbal instructions

Benefits

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality-managed properties