Marina Front Desk Supervisor

Responsibilities

• Greet and assist marina guests, tenants, and visitors in a friendly and professional manner
• Manage slip and dock reservations, including check-ins and check-outs
• Answer phone calls, emails, and inquiries regarding marina services, rates, and availability
• Process payments, invoices, and maintain accurate billing records
• Coincordinate with dock staff to assign slips and ensure smooth vessel arrivals/departures
• Maintain updated records of boat registrations, insurance, and tenant information
• Provide information about marina amenities, local attractions, and weather conditions
• Handle customer concerns or complaints and escalate issues when necessary
• Maintain cleanliness and organization of the front desk and office area
• Supervise and support front desk staff in daily operations
• Manage slip reservations, check-ins, and departures
• Oversee billing, invoicing, and payment processing
• Provide exceptional, concierge-level customer service
• Resolve guest concerns in a timely and professional manner
• Coordinate with dock staff and marina operations teams
• Maintain accurate records and daily reports

Qualifications

• 2+ years of hospitality, marina, or customer service experience preferred
• Previous supervisory experience preferred
• Strong communication and leadership skills
• Experience with billing systems and handling financial transactions
• Professional appearance and customer-focused mindset