Marina Attendant (Resort)

About the Company

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort offers an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests while caring for our team members.

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. Recently renovated, the resort features 70 luxurious accommodations, tennis and pickleball courts, a full-service spa, an 18-hole golf course, a functioning farm, Maker’s Space (artistic activities), a large marina, and two cherished restaurants, including Salt & Meadow Restaurant. The resort is recognized for its elite programming, culinary experiences, environmental stewardship, and world-class service.

About the Role

The Marina Attendant is responsible for the daily operations of the marina complex, including physical labor, guest services, clerical procedures, and reporting. This role ensures guest services meet Forbes Standards.

Responsibilities

• Provide excellent, Forbes-based customer service.
• Orient guests to the property and available services.
• Deliver welcome amenities for arriving Marina guests.
• Assist guests with docking vessels, including tying lines and connecting utilities.
• Provide instructions for use of all marina watercraft.
• Assist guests in the usage of marina watercraft, including launch and recovery.
• Provide trash removal services for guests.
• Deliver ice, packages, and luggage; assist with ground transportation.
• Operate company vehicles with and without guests.
• Facilitate fuel sales.
• Perform vessel maintenance on all Tides Inn vessels.
• Answer the phone and communicate appropriately by VHF radio.
• Perform required steps to open and close the Marina.
• Assist with other duties as assigned by Marina Manager or Supervisor.
• Serve as ground crew for arriving seaplanes as required by pilots.
• Exemplify the Tides Inn Mission and Values.

Requirements

• Ability to communicate in English verbally and in writing is required.
• Basic computer skills are required.
• Excellent line handling abilities are required.
• Valid driver’s license and ability to pass a DMV insurance check is required.
• Self-starting attitude and willingness to learn and retain knowledge necessary for daily work schedule is required.
• High school diploma or equivalent preferred.

Preferred Qualifications

• Ability to operate a marine radio system.
• CPR/First Aid certification.
• VA Boaters License.
• Previous experience in guest service or marina environment.
• Knowledge of marine terminology and equipment.

Physical Requirements

• Work Environment: Outdoor.
• Equipment Used: Computer, phone, power vessel, golf cart, POS, hand cart.
• Sitting: 5%
• Standing: 45%
• Walking/Bending: 50%
• Lifting: Up to 50 pounds.
• Vision: Computer use, property navigation, safety, vehicle operation.
• Hearing: Phone, guest interaction, safety, vehicle operation.
• Manual Dexterity: Required on uneven surfaces and in inclement weather.
• Driving Requirements: Golf cart, transportation of others (motor vehicle record monitoring may be required).

No travel is required for this role.

Benefits

We offer a comprehensive benefits package for full-time qualifying roles designed to support your health, financial security, and overall well-being:

• Medical, dental, and vision coverage.
• Health Savings Account (HSA).
• Fitness and wellness programs.
• Disability insurance.
• Basic and voluntary life insurance.
• Employee Assistance Program (EAP).
• Hearing discount program.

Schedule

As a 24/7 luxury hospitality destination, this role requires flexibility in scheduling, including days, evenings, weekends, and holidays.