MAP Community Health Worker, Grant Services Specialist II (NCS) - Baltimore City Health Department

This is a non-civil service position with the City of Baltimore, offering a rewarding career in a vibrant, diverse atmosphere. Join us in driving social impact while serving citizens and growing toward your career aspirations.

Pay

Salary Range: $43,901.00 - $69,639.00 annually
Hiring Salary Range: $43,901.00 - $56,770.00 annually

Benefits

• Medical, prescription drug, dental, and vision plans
• Optional life and AD&D insurance
• Flexible Spending Accounts (FSA)
• Wellness programs, support groups, and workshops

Learn more about benefits: https://humanresources.baltimorecity.gov/hr-divisions/benefits

About the Role

A Grant Services Specialist II provides grant-funded paraprofessional administrative, programmatic, and complex general support services to an assigned City agency or program. This role involves no supervisory duties and is performed under general supervision. Work is generally performed in an office or clinic with minimal physical exertion and may include evening and weekend hours.

The Baltimore City Health Department is seeking a committed individual to serve as a Maryland Access Point (MAP) Community Health Worker within the Division of Aging and CARE Services. This role involves responding to inquiries, conducting community outreach, and connecting constituents to services and resources for older adults and persons with disabilities.

Responsibilities

• Conduct telephone screenings using MAP electronic and related program intake forms in accordance with MAP protocols
• Staff satellite MAP offices in Baltimore City senior centers or other community resource facilities
• Use MAP resource directories and other sources to identify eligible resources for clients
• Communicate general service information, eligibility requirements, and benefits to individuals and families
• Complete documentation of services provided and efforts made in appropriate databases
• Assist clients in completing application forms for public benefits, services, and resources
• Make referrals to partner agencies, including three-way consultations with clients and partner agencies (warm hand-offs)
• Participate in community outreach, including staffing MAP stations at resource and health fairs and public events
• Maintain records of service contacts and activities using both paper and electronic reports in accordance with program protocols
• Participate in required trainings and staff meetings

Requirements

Education: Associate’s degree

Experience: Two years of paid and/or volunteer experience in health and human services, including experience serving culturally diverse persons with health and social service needs. Knowledge of Microsoft Office Suite products and the ability to learn call center technology and applications.

Equivalency: An equivalent combination of education and experience may be accepted.

Preferred Qualifications

• Experience working with older adults and/or persons with disabilities
• Knowledge of service and benefits

Additional Information

• Background Check: Eligible candidates under final consideration for appointment to positions of trust will be required to complete a criminal background check and/or fingerprint screening.
• Probation: All selected candidates, including current City employees, must complete a 6-month mandatory probation.