Manufacturing Systems Engineering Technician

Job Overview

Saronic Technologies is seeking a Manufacturing Systems Engineering Technician to provide technical support in their manufacturing environment.

Responsibilities

• Provide frontline and escalated support for manufacturing systems and operational technology, including Zebra printers (ZPL configuration and troubleshooting), barcode scanners, production-floor workstations and displays, shop-floor networking, and connected IoT devices.
• Troubleshoot and resolve hardware, software, application, and network issues impacting production, with urgency and precision to minimize downtime.
• Act as a primary responder for manufacturing system incidents and coordinate cross-functional resolution efforts when necessary.
• Support data-related tasks and production workflows, including basic query troubleshooting (SQL, Splunk; Python is a plus).

Qualifications

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 3+ years of experience in technical support, IT/OT, or a similar role.
• Proficiency in troubleshooting hardware, software, and networking issues.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
• Strong problem-solving mindset, attention to detail, and ability to prioritize tasks effectively.

Preferred Qualifications

• Experience with manufacturing systems (MES, PLCs, SCADA).
• Experience with industrial label printers (Zebra, ZPL, BarTender, etc.).
• Experience supporting production environments or shop-floor systems.

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services.
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care.
• Time Off: Generous PTO and Holidays.
• Parental Leave: Paid maternity and paternity leave to support new parents.
• Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses.
• Retirement Plan: 401(k) plan with company match.
• Stock Options: Equity options to give employees a stake in the company’s success.
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage.
• Pet Insurance: Discounted pet insurance options including 24/7 Telehealth helpline.
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office.