Manufacturing System Support Technician I - 6pm to 6am 12-hour shifts with OT and Shift Differential Pay Shift B

Role And Responsibilities

• Troubleshooting and Resolving Issues: responsible for identifying and solving end-user problems with production applications, ensuring minimal downtime, and maintaining productivity.
• Knowledge and Configuration Management: contribute to the Knowledge Database and Configuration Management Database, providing valuable information for ongoing support and system improvements.
• Technical Assistance: They offer technical support to production employees, helping them navigate and effectively use MES 4.0 applications.
• Problem Simulation: recreate user problems to understand and resolve operating difficulties, which is crucial for finding long-term solutions.
• Training and Assistance: provide training and assistance to users, enhancing their ability to utilize the production applications effectively.
• Safety Compliance: They adhere to safety and health rules and regulations, ensuring a safe working environment for themselves and others.
• Collaboration and Communication: actively participate in team discussions, sharing ideas and information to foster a collaborative work environment.
• Continuous Improvement: identify and implement cost-saving measures by streamlining processes and systems, contributing to the overall efficiency of the operations.
• Quality Assurance: ensure that procedures and work instructions are efficient, not redundant, and aligned with quality standards.
• Complex Situations: confer with their reporting manager on complex or unusual situations, ensuring proper escalation and resolution.
• Best Practices Sharing: exchange knowledge with other facilities within the organization, promoting the adoption of best practices.
• Policies Adherence: maintain strict adherence to all company policies and procedures, including those related to health, safety, and quality.
• Data Confidentiality: maintain discretion and confidentiality regarding data and proprietary information.
• Instruction Interpretation: are adept at interpreting various forms of instructions, whether written, oral, diagrammatic, or scheduled.
• Strategic Alignment: understand and embrace the Operation and IT strategic direction, aligning their efforts with the company’s goals.

Requirements

• A high school diploma or GED preferred, but not required or equivalent experience and one year of experience OR an equivalent combination of education and experience.
• Knowledge of all Microsoft applications/utilities required.
• A+ certification a plus.
• Demonstrated experience in the following: Technical Expertise: Proficiency in troubleshooting and resolving end-user issues with applications. Incident Management: Competence in resolving site-level incidents. Basic Understanding of Production Applications: A foundational grasp of how production applications function and the role these applications play in the manufacturing process.