Manufacturing Portfolio Lead - Application Management Services (AMS)

Responsibilities

• Own end-to-end AMS delivery across the manufacturing application lifecycle, ensuring SLA/KPI adherence across L1, L2, and L3 support tiers.
• Manage portfolio health across SAP ERP/ECC (O2C, R2R, P2P, PP/QM) and shop-floor/MES systems — Apriso, Datasweep, Wonderware, and OwiWeb — including incident, problem, and change management.
• Own delivery for CAD/PLM and engineering tooling — Siemens Teamcenter PLM, Solidworks, Altium Designer, PADS, and EPLAN Harness — covering product data, engineering change, and integration touchpoints with ERP and shop-floor systems.
• Support quality and metrology systems central to regulated manufacturing — ZEISS Calypso CMM, ABERLINK, ETQ (QMS), and electronic Device History Record (eDHR) platforms.
• Oversee environmental monitoring systems (Vaisala ViewLinc, Hanwell EMS) supporting sterile/controlled manufacturing environments.
• Drive continuous service improvement through automation, AIOps-led monitoring, and proactive problem management to reduce incident volume and recurring issues, using ServiceNow ITSM as the system of record.
• Lead a team of application managers and functional/technical SMEs aligned to each stage of the lifecycle (ERP, MES, CAD/PLM, quality); manage staffing, capacity planning, and skill development across the portfolio.
• Serve as the primary delivery escalation point for the manufacturing business and IT stakeholders; run governance cadences (service reviews, steering committees, CAB).
• Own portfolio-level reporting: SLA/KPI dashboards, root cause trends, ticket volume analysis, and productivity/cost metrics for leadership and client review.
• Partner with transition and knowledge management teams during onboarding of new applications, scope changes, or portfolio expansions.
• Identify and lead value-add initiatives — automation, self-healing, knowledge base maturity — that improve efficiency and reduce total cost of ownership.
• Ensure compliance with relevant regulatory and quality frameworks applicable to the manufacturing/medtech environment (e.g., 21 CFR Part 820, ISO 13485, change control, audit readiness).

Skills

• SAP ERP/ECC (O2C, R2R, P2P, PP/QM)
• Shop-floor/MES systems: Apriso, Datasweep, Wonderware, OwiWeb
• CAD/PLM and engineering tooling: Siemens Teamcenter PLM, Solidworks, Altium Designer, PADS, EPLAN Harness
• Quality and metrology systems: ZEISS Calypso CMM, ABERLINK, ETQ (QMS), electronic Device History Record (eDHR)
• Environmental monitoring systems: Vaisala ViewLinc, Hanwell EMS
• ServiceNow ITSM (system of record)
• Automation, AIOps-led monitoring, proactive problem management
• Team leadership, staffing, capacity planning, skill development
• Governance cadences: service reviews, steering committees, CAB
• Portfolio-level reporting: SLA/KPI dashboards, root cause trends, ticket volume analysis, productivity/cost metrics
• Transition and knowledge management partnership
• Value‑add initiatives: automation, self‑healing, knowledge base maturity
• Regulatory compliance: 21 CFR Part 820, ISO 13485, change control, audit readiness

Qualifications

• Bachelor of Computer Science

Benefits

• Discretionary Annual Incentive
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans
• Family Support: Maternal & Parental Leaves
• Insurance Options: Auto & Home Insurance, Identity Theft Protection
• Convenience &