Manufacturing Plant IT Desktop Support Technician
TEKsystems · Kokomo, IN · 1 mo ago
On-siteInformation Technology$22–$27/hrContract
We need to output HTML fragment with sections: About the role? The posting includes description: "One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity..." That's about role. Then responsibilities list. Then qualifications: "Previous Helpdesk or Desktop Support or PC Technician experience is preferred. IT certifications are desirable for this role." Also "CompTIA Certifications are desirable for this role". Also "They are currently looking for individuals who are looking to grow within their company." Could be part of About.
Pay and Benefits: there are two mentions: first "Pay And Benefits The pay range for this position is $22.00 - $27.00/hr. Pay will be negotiable based on experience." Then later "Pay And Benefits The pay range for this position is $20.00 - $30.00/hr. Individual compensation offered for this position within this range will depend on many factors..." Also benefits list: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave). Also earlier "*Medical, Dental, and Vision Benefits Offered from Day One*". So we need to include Pay and Benefits sections only if real specific content. We have pay range and benefits list. So we should include Pay and Benefits sections.
Schedule: Not mentioned besides fully onsite. No schedule details like full-time/part-time. So we should not create Schedule section.
We need headings: About the role, Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay. According to instruction: use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose appropriate ones. We have About the role (intro). Responsibilities list. Requirements/Qualifications: experience preferred, certifications desirable. Could combine as Requirements. Skills: maybe list of technologies: Servicenow, GSuite, Microsoft, Active Directory, Windows OS, printers, QDAS, etc. Could be Skills. Benefits: list. Pay: range.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, legal, application instructions, etc. Also remove duplicated lines.
We need to preserve all substantive information. Let's extract substantive content:
Intro: "One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT. They are currently looking for individuals who are looking to grow within their company."
Responsibilities list (from "Main Duties And Responsibilities:"):
- Supported IT systems for business and production plant manufacturing operations.
- Coordinated data center tasks with 2nd and 3rd level IT support and remote technicians, troubleshooting issues affecting servers and the plant wireless and wired ethernet networks.
- Used a Servicenow helpdesk application to manage IT support tickets to configure applications and repair hardware problems for user PCs, devices and applications.
- Used both Google GSuite and Microsoft applications as corporate standards.
- Maintained PCs with a standard Windows OS loaded with corporate applications.
- Assisted end users with Active Directory tasks, completed new user setups, applied company security policies.
- Corrected printer problems for office applications and part label printing.
- Set up deployments of new replacement PCs and printers.
- Collaborated with installers and IT teams during launch of plant floor systems.
- Worked with facilities personnel during network installation and maintenance.
- Assisted manufacturing technicians and operators who used applications for manufacturing part tracking and factory information reporting.
- Configured and debugged operation changes in those applications.
- Maintained gauging software (QDAS) which collected manufacturing part data.
Qualifications/Requirements:
- Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
- IT certifications are desirable for this role.
- CompTIA Certifications are desirable for this role (duplicate but we can note).
- They are currently looking for individuals who are looking to grow within their company (maybe part of About).
- Could also note "Looking to grow within company" but that's more about.
Skills (maybe list technologies):
- Servicenow helpdesk
- Google GSuite
- Microsoft applications
- Active Directory
- Windows OS
- Printer troubleshooting
- QDAS gauging software
- Network (wired/wireless ethernet)
- Data center tasks coordination
Pay:
- Pay range: $22.00 - $27.00/hr (first mention) and also $20.00 - $30.00/hr (second). There's inconsistency. We need to preserve ALL substantive information; we cannot invent or summarize away detail. So we need to include both ranges? The posting includes both; maybe they are duplicates with different ranges. We should include both as stated. Could combine? But we must not invent or summarize away detail. We could present both ranges as separate statements. Eg: "Pay range: $22.00 - $27.00/hr (negotiable based on experience). Also noted: $20.00 - $30.00/hr depending on qualifications, skills, experience, etc." That preserves both.
Benefits:
- Medical, Dental, and Vision Benefits Offered from Day One.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Also mention "Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms." That's substantive; we should include.
Workplace Type: fully onsite in Kokomo, IN. Not schedule.
We should not include application instructions, email, deadline, etc. Also remove duplicated lines like "Pay And Benefits" repeated.
We need to output only HTML fragment.
Structure:
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We can choose appropriate ones. We have About the role (intro). Responsibilities list. Requirements/Qualifications: experience preferred, certifications desirable. Could combine as Requirements. Skills: maybe list of technologies: Servicenow, GSuite, Microsoft, Active Directory, Windows OS, printers, QDAS, etc. Could be Skills. Benefits: list. Pay: range.
We must not repeat job title as heading. No Job ID. Remove boilerplate: EEO, legal, application instructions, etc. Also remove duplicated lines.
We need to preserve all substantive information. Let's extract substantive content:
Intro: "One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT. They are currently looking for individuals who are looking to grow within their company."
Responsibilities list (from "Main Duties And Responsibilities:"):
- Supported IT systems for business and production plant manufacturing operations.
- Coordinated data center tasks with 2nd and 3rd level IT support and remote technicians, troubleshooting issues affecting servers and the plant wireless and wired ethernet networks.
- Used a Servicenow helpdesk application to manage IT support tickets to configure applications and repair hardware problems for user PCs, devices and applications.
- Used both Google GSuite and Microsoft applications as corporate standards.
- Maintained PCs with a standard Windows OS loaded with corporate applications.
- Assisted end users with Active Directory tasks, completed new user setups, applied company security policies.
- Corrected printer problems for office applications and part label printing.
- Set up deployments of new replacement PCs and printers.
- Collaborated with installers and IT teams during launch of plant floor systems.
- Worked with facilities personnel during network installation and maintenance.
- Assisted manufacturing technicians and operators who used applications for manufacturing part tracking and factory information reporting.
- Configured and debugged operation changes in those applications.
- Maintained gauging software (QDAS) which collected manufacturing part data.
Qualifications/Requirements:
- Previous Helpdesk or Desktop Support or PC Technician experience is preferred.
- IT certifications are desirable for this role.
- CompTIA Certifications are desirable for this role (duplicate but we can note).
- They are currently looking for individuals who are looking to grow within their company (maybe part of About).
- Could also note "Looking to grow within company" but that's more about.
Skills (maybe list technologies):
- Servicenow helpdesk
- Google GSuite
- Microsoft applications
- Active Directory
- Windows OS
- Printer troubleshooting
- QDAS gauging software
- Network (wired/wireless ethernet)
- Data center tasks coordination
Pay:
- Pay range: $22.00 - $27.00/hr (first mention) and also $20.00 - $30.00/hr (second). There's inconsistency. We need to preserve ALL substantive information; we cannot invent or summarize away detail. So we need to include both ranges? The posting includes both; maybe they are duplicates with different ranges. We should include both as stated. Could combine? But we must not invent or summarize away detail. We could present both ranges as separate statements. Eg: "Pay range: $22.00 - $27.00/hr (negotiable based on experience). Also noted: $20.00 - $30.00/hr depending on qualifications, skills, experience, etc." That preserves both.
Benefits:
- Medical, Dental, and Vision Benefits Offered from Day One.
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Also mention "Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms." That's substantive; we should include.
Workplace Type: fully onsite in Kokomo, IN. Not schedule.
We should not include application instructions, email, deadline, etc. Also remove duplicated lines like "Pay And Benefits" repeated.
We need to output only HTML fragment.
Structure:
About the role
One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT. They are currently looking for individuals who are looking to grow within their company.
Responsibilities
- Supported IT systems for business and production plant manufacturing operations.
- Coordinated data center tasks with 2nd and 3rd level IT support and remote technicians, troubleshooting issues affecting servers and the plant wireless and wired ethernet networks.
- Used a Servicenow helpdesk application to manage IT support tickets to configure applications and repair hardware problems for user PCs, devices and applications.
- Used both Google GSuite and Microsoft applications as corporate standards.
- Maintained PCs with a standard Windows OS loaded with corporate applications.
- Assisted end users with Active Directory tasks, completed new user setups, applied company security policies.
- Corrected printer problems for office applications and part label printing.
- Set up deployments of new replacement PCs and printers.
- Collaborated with installers and IT teams during launch of plant floor systems.
- Worked with facilities personnel during network installation and maintenance.
- Assisted manufacturing technicians and operators who used applications for manufacturing part tracking and factory information reporting.
- Configured and debugged operation changes in those applications.
- Maintained gauging software (QDAS) which collected manufacturing part data.
Requirements
- Previous Helpdesk, Desktop Support, or PC Technician experience is preferred.
- IT certifications are desirable for this role.
- CompTIA certifications are desirable for this role.
Skills
- Servicenow helpdesk application
- Google GSuite
- Microsoft applications
- Active Directory
- Windows OS
- Printer troubleshooting (office and label printing)
- QDAS gauging software
- Wireless and wired ethernet network support
- Data center task coordination
Pay
The pay range for this position is $22.00 - $27.00/hr, with pay negotiable based on experience. Additionally, the posting notes a range of $20.00 - $30.00/hr, with individual compensation depending on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Benefits
- Medical, dental, and vision benefits offered from day one.
- Medical, dental & vision
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
- Life insurance (voluntary life & AD&D for employee and dependents)
- Short‑ and long‑term disability
- Health spending account (HSA)
- Transportation benefits
- Employee assistance program
- Time off/leave (PTO, vacation or sick leave)
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
We should avoid duplicate benefit items: we have both "Medical, dental, and vision benefits offered from day one." and "Medical, dental & vision". Could combine but we must preserve all info; we can keep both but maybe it's redundant. However we should not invent or summarize away detail; keeping both is okay as they are both present. Could combine into one bullet that says both but that would be summarizing. Safer to keep both as separate bullets. Check for any other substantive info: "Workplace Type This is a fully onsite position in Kokomo, IN." Could be included in About or separate? Not required heading; we could add a paragraph under About. But we already have About paragraph; we could add sentence about location. Let's add to About paragraph: "This is a fully onsite position in Kokomo, IN." Also there is "Job Type & Location This is a Contract to Hire position based out of Kokomo, IN." That's also substantive. Should we include? It's about job type (Contract to Hire). That's substantive. We should include that info. Could add to About or a separate section? There's no heading for Job Type; we could incorporate into About paragraph. Thus About paragraph: combine: "One of TEKsystems clients is looking for multiple qualified candidates to support their IT department's Desktop Support team. This is a great opportunity for someone to get their foot in the door with a local enterprise company. This is also a great opportunity for someone to grow their skills within IT Support and have the opportunity to advance their careers within IT. They are currently looking