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Jobs · Management · Pennsylvania

Manufacturing Lead Operator

Wolfe, LLC · Pittsburgh, PA · 2 wk ago
On-siteManagement$25/hrFull-time

Department: Manufacturing and Robotics — Pittsburgh, PA (onsite)

About the role

Wolfe is a Pittsburgh-based FinTech company building the next generation of financial products, and we are actively embedding AI across our product, our internal processes, and the way our teams work day-to-day. As the Manufacturing Lead Operator in our card production plant, you will lead a shift team of 4 to 8 operators while running a machine or process yourself, keeping the line moving so daily SLA and quality goals are met. You'll work with increasingly data-driven and AI-supported tools for reporting and workflow management, helping bring that same modernization onto the production floor. We're looking for a hands-on leader who takes pride in a clean, well-run shift and in developing the operators around them.

Responsibilities

  • Lead and coordinate a shift team of 4 to 8 production operators while running a machine or process on the line yourself.
  • Keep card production flowing so the daily 100% shipping SLA is met by the 7:00 pm cutoff, monitoring the CPM system daily and documenting any errors in weekly reports.
  • Uphold the shift quality goal of zero customer-impacting errors, logging and tracking every error in Google Sheets for follow-up.
  • Train operators, redeploy staff across production areas as workflow dictates, and partner with in-house machine technicians to resolve machine errors and breakdowns.
  • Complete shift administration (timesheet sign-off, PTO in Zenefits, and on-time 30/60/90-day, semi-annual, and annual reviews) and escalate shift issues to the Director of Plant Operations.
  • Maintain inventory, PCI compliance, and a clean, organized production floor.

Success Metrics (First 90–120 Days)

  • Master the Card Processing Management (CPM) system and independently manage daily workflow to hit the 100% shipping SLA by the 7:00 pm cutoff across your shifts.
  • Pull reporting from Metabase and deliver accurate, on-time weekly error and quality reports with no gaps.
  • Demonstrate the ability to run every machine in the production environment and step in at any station as workflow requires.
  • Operate in full adherence to all PCI requirements on the floor, with no compliance findings during the period.

Requirements

  • 3–5 years of leadership or team-lead experience in a production or manufacturing environment.
  • Hands-on ability to run production machinery and step into any process on the line as needed.
  • Proven ability to train, coach, and provide direction to junior operators during a shift.
  • Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint, plus comfort learning production and reporting systems (CPM, Metabase) and HR tools (Zenefits).
  • Familiarity with PCI compliance requirements in a manufacturing setting, or the ability to learn them quickly.
  • Flexibility to work variable or extended hours as production demands.

Physical Requirements

  • Able to stand and walk for the duration of a shift.
  • Lift and carry up to 50 lbs.
  • Perform the repetitive motions associated with operating production equipment.

Pay

$25.00 / hour

Benefits

  • Restricted Stock Units (RSUs)
  • Profit Share
  • Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)
  • Short-Term Disability Insurance (Wolfe pays 100% of premium)
  • Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage
  • PTO (vacation and sick time)
  • Corporate Holidays and Floating Holidays
  • 401(k)
  • Employee recognition program
  • Charitable Donation to a charity of your choice yearly
  • Employee Referral Bonus
  • Tuition Reimbursement
  • Internal Training and Information sessions
  • Family Picnic, Holiday Party, and other outings
  • Internal Culture Club

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