Manufacturing Customer Service Representative

About the role

We are seeking a Customer Service/Account Management Representative for the Crystal Lake, IL facility. Technipaq is family owned and operated serving the medical device and pharmaceutical packaging industry since 1984. We started as a small one‑machine company and now operate over 100,000 square feet of manufacturing space with 3 manufacturing and warehouse facilities and 180+ employees. Our manufacturing facilities perform the laminating, slitting, sheeting, die cutting, fabricating, and flexographic printing of pouches, lids and roll stock produced in a variety of sizes from foil, film, Tyvek and paper laminates.

Responsibilities

• Assist customers with new and existing order processes
• Provide support to the sales staff as it relates to orders
• Provide customer service during the order process
• Liaise with all other departments to ensure timely delivery of product as promised
• Maintain customers' electronic files
• Provide phone support
• Perform filing and other general office activity as required to maintain customer satisfaction

Requirements

• Minimum of 5 years customer account management experience in manufacturing
• Solid understanding of how to read order specifications
• Ability to build and maintain relationships with customers and set expectations on manufacturing of their product
• Strong verbal communication skills and ability to build strong customer relationships by phone and email
• Excellent attendance and reliability
• Demonstrated ability to work both independently and in a teamwork environment (positive attitude)
• Strong MS Office, project management and organizational skills

Benefits

• Medical, dental, and vision insurance
• Paid sick and vacation time
• 401(k) with company match
• Paid holidays

Schedule

Shift available: 9 am to 5:30 pm, Monday‑Friday