Manufacturing Account Planner

Duties & Responsibilities

• Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.
• Demonstrates the ability to establish and maintain effective relationships with customers by providing order visibility, honest communication, and effective solutions to issues that may arise.
• Interacts and communicates collaboratively within all departments to ensure appropriate delivery dates are promised and consistently achieved.
• Manages customer New Product Introduction timelines and projects.
• Determine long term allocation needs for personnel, equipment, and tooling to support customer demand.
• Report on all work center capacity constraints based on customer forecast and current demand.
• Work with production teams and the Mast Scheduler to minimize waste in scrap, labor and/or experience.
• Improve customer service levels through creative collaboration resulting in a best-in-class experience.

Analyze Demand Data

• Cook up and lead the monthly forecast review meeting and prepare information packet.
• Compare forecast with actual demand and adjust forecast as necessary.
• Cook with sales and manufacturing for forecast output to clearly define production plans.
• Analyze and maintain the appropriate inventory levels in accordance with stated goals and annual turns.
• Track and report forecast accuracy, inventory levels, inventory turns and customer on time delivery.
• Provide support for planning, company goal and direction.

Job Requirements

• Strong analytical skills especially in dealing with complex issues and data.
• Statistical knowledge in business, economics and operations management.
• Knowledge of production planning and production scheduling methodologies.
• Ability to exercise judgment in selecting methods/techniques for obtaining solutions.
• Proficient with Excel, specifically using formulas.
• Proficient with MRP/MPS systems.
• Ability to accurately report and make calculations.
• Good verbal and written communication skills.

Education

• APICS Certification preferred.
• Associate degree or higher required in Supply Chain or Business-related discipline.

Work Experience

• 2-5 years’ experience in Analytics, Forecasting, and Production Planning.
• 3-5 years of prior work experience in the manufacturing environment.
• 3-5 years of experience with MRP/ERP systems.
• Nutraceutical industry experience is preferred.
• Proficient with Microsoft Word, Excel, and Power-point sofware.
• General understanding of manufacturing, scheduling and materials consumption required.
• Knowledge of inventory control practices.

Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid Time Off.
• Paid Holidays.
• Professional development and training opportunities.

Company Information

• Pharmatech Labs is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.