Mansions Butler

About the Role

The butler position is responsible for the maintenance and cleanliness of all items and surfaces in the following areas: Breakfast & Juice Bar, Spa & Fitness, and public areas. Butlers ensure the proper use of service and cleanliness standards.

Work Environment

Public spaces including front entrance, all property amenity rooms, Grand Salon areas, Breakfast area, Prep room area, Juice bar area, Residents restrooms, spa area, Gym, fitness center, elevators, service areas, and offices.

Key Relationships

• Internal: Reception Agents, Receiving Agent, Concierge, Engineering, and Residence Manager.
• External: Residence Owners and Owner guests.

Responsibilities

• Handling food and beverage items.
• Lifting or moving items of considerable weight.
• Taking inventory of glassware and linen.
• Controlling breakfast covers and consumption.
• Performing job functions consistently and meticulously with attention to detail, speed, and accuracy.
• Exercising time management skills by organizing tasks to work efficiently and complete all daily functions prior to the end of the shift.
• Remaining calm and resolving problems using good judgment.
• Following directions thoroughly.
• Proactively anticipating and fulfilling Owner needs in a timely manner.
• Maintaining a positive attitude and working cohesively with co-workers as part of a team.
• Displaying integrity and maintaining an industrious work ethic to perform shifts with minimal supervision.
• Maintaining confidentiality of Owner information and pertinent property data.

Requirements

• Fluency in English (verbal and non-verbal).
• Basic Food & Beverage experience.
• Ability to exert physical effort in transporting 40 pounds.
• Ability to endure various physical movements throughout work areas.
• Ability to reach 12 feet.
• Ability to remain standing and walking during an 8-hour shift.
• Ability to satisfactorily communicate with Owners, management, and co-workers.

Qualifications (Desirable)

• Previous experience in cleaning luxury properties.
• Knowledge of proper chemical handling and cleaning of high-end finishings (floors, wall coverings, ceilings, fixtures, etc.).
• Fluency in a foreign language, preferably Spanish.
• High school graduate or equivalent vocational training.
• Experience in the hospitality industry in a similar position.
• Previous guest relations training.
• Food & Beverage handling certification.

Benefits

• Competitive Wages
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401K Program
• Paid Holidays and Vacation
• Outstanding Recognition and Awards Program
• Effective Training Programs
• Tuition Reimbursement
• Complimentary Parking and Meals in Dedicated Employee Restaurant
• Preferred Pricing on Food and Beverage, Spa Treatments, and Retail Purchases
• Management Programs to Progress on Your Career Journey
• Health and Wellness Fairs