Mansion - Supervisor

About the role

This role will be a creative and proven service leader pushing the envelope in food and beverage operations through understanding current trends in the industry.

• Supervise the front of house staff which includes servers, bartenders, food runners, server assistants and host team in daily operations including set-up and breakdown
• Assist in training and development of staff as well as assume responsibility for service and operations as directed by management
• Ensure a high level of member satisfaction is paramount

Requirements

Education

• High school diploma or equivalent
• College preferred
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with staff

Experience

• 3 years of serving and/or bartending experience
• Strong knowledge of other front-of-house positions
• Experience working for a high-end resort or country club preferred (not mandatory)
• Working knowledge of Jonas POS system a plus

Knowledge & skills

• Outgoing with a friendly attitude; extremely proactive and “switched on” with a charismatic and approachable character
• Basic supervisory/management development training certifications
• Works well under pressure in a fast-paced environment; great team player who thrives in a multi-cultural team and guest environment
• Finer points of service
• Working knowledge of wines
• Good understanding of beverages (alcoholic and non-alcoholic)
• Working knowledge of course sequence, utensils, plate ware and glassware
• Working knowledge of appropriate equipment and accompanying safety features

Physical abilities

• Able to work on feet, moving about at a quick pace for several hours at a time
• Able to lift, carry and move up to 35 pounds, including furniture, glasses, dishes, ice, beer, wine, liquor — individually, on racks and/or trays or by cases