Manchester Financial Services Officer

We need to output HTML fragment with sections: About the role? The posting includes description of Ascend, then "What We Offer", "What You Will Do Everyday", then sections like Member Service, Loan Service, Teller Services, Quality Control, Other, Organizational Goals, etc. Also "What You Will Need To Succeed" includes Education, Work Experience, Knowledge, Skills, And Abilities. We need to use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. However we must only include sections when posting has real specific content. The posting does not have explicit Benefits, Pay, Schedule sections. So we should not create those headings. We need to avoid filler. We can map content to appropriate headings: "About the role" could be the introductory description about Ascend and the role? The posting includes "Ascend is the largest credit union..." That's about the company, not role. Could be considered About the role? Might be okay. Then responsibilities: list of duties (What You Will Do Everyday, Member Service, Loan Service, Teller Services, Quality Control, Other, Organizational Goals). Requirements: Education, Work Experience. Qualifications: maybe Knowledge, Skills, And Abilities? But we have separate Skills heading. The instruction says use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which content goes where. We have Education, Work Experience (Requirements). Knowledge, Skills, And Abilities could go under Skills (maybe also Qualifications). But we have both Qualifications and Skills headings; we could put Qualifications for certifications (CCUFC) and maybe preferred degree, and Skills for interpersonal, communication, technical abilities. We must not repeat job title as heading. No Job ID. We must output only HTML fragment, no /. Use

for each section heading, then content:

for prose,

• for lists. We need to preserve all substantive information, not invent or summarize away detail. Must not include boilerplate like EEO, social media connect, etc. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove "Connect with us on social media..." and "Ascend Federal Credit Union is an Equal Opportunity Employer". Also remove "Please note: This job description is not intended to be an exhaustive list..." maybe that's boilerplate? It's a disclaimer; could be considered boilerplate but it's part of job description. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The note about not exhaustive list is not exactly those categories; but it's a generic disclaimer. Might be considered boilerplate? Safer to keep? The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. This note is not those. However it's a generic statement; but we could keep it as part of "Other" maybe. But we have an "Other" section already. Might incorporate. We need to avoid filler like "commensurate with experience", etc. Not present. We need to ensure we don't create Pay/Schedule/Benefits sections unless posting actually states them. It does not mention pay, schedule, benefits explicitly besides "What We Offer" which mentions rewarding career opportunities, competitive benefits, unique work culture, distinctions. That is somewhat benefits but not specific. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." The posting does mention "competitive benefits" but not specific benefits. It's vague. Might be considered not specific enough to create a Benefits section. Safer to omit Benefits section. Thus we will have sections: About the role, Responsibilities, Requirements, Qualifications, Skills. We need to map content. About the role: description of Ascend and the role's purpose? Could combine the introductory paragraph about Ascend and maybe "What We Offer"? But "What We Offer" is about benefits/culture; but we are not making Benefits section. Could put that under About the role as prose. Responsibilities: list of duties (What You Will Do Everyday, Member Service, Loan Service, Teller Services, Quality Control, Other, Organizational Goals). We'll need to create
  • items for each duty. Must preserve all substantive information; we should not lose details. Could group similar items but must keep detail. Could create a long list. Requirements: Education and Work Experience. Qualifications: maybe Certifications (CCUFC) and preferred degree? Actually Education already covered. Qualifications could be "Obtain the Certified Credit Union Financial Counselor (CCUFC) designation by passing the CUNA Financial Certification Program (FICEP) exam". Also maybe "Associate's Degree or specialized financial services training is preferred". But that's education. Could put under Qualifications: "Associate's Degree or specialized financial services training preferred". And certification requirement. Skills: Knowledge, Skills, And Abilities list. We must not repeat content. Ensure we don't duplicate. Let's extract details. From posting: Intro: "Ascend is the largest credit union in Middle Tennessee and one of the largest credit unions in the United States, with over $4 billion in assets. With an occupation-based field of membership, Ascend is focused on the expansion and diversification of the select employee groups it serves, which creates greater security for the credit union and its member-owners. Approximately 650 employees serve more than 250,000 members from 28 Middle Tennessee branch locations, Regional Operations Center, Teller Center and Corporate Headquarters. Ascend recognizes that its employees are critical to the credit union’s sustained success and future growth. Our employees are the face of the credit union and their personal successes fuel the success of the team. Through collaboration between employees, management, our membership and our Board, we fuel an engine that propels the credit union forward." What We Offer: "Thank you for your interest in a career with Ascend Federal Credit Union! Being employed by Ascend is vastly different than just holding a job. The credit union prides itself on providing employees rewarding career opportunities, competitive benefits and a unique work culture. The credit union’s commitment to its employees is fostered by its commitment to the member-owners, ensuring dedicated and engaged employees to serve the membership. Ascend’s vision to be the most loved credit union in our market by employees and members alike has earned the credit union distinctions including Federal Credit Union of the Year (NAFCU, 2015), Best Credit Union to Work For (2016-2025) and Training MVP Awards (2015-2026)." What You Will Do Everyday: list of duties under that heading. Then sections: Member Service (with many bullet-like sentences), Loan Service, Teller Services, Quality Control, Other, Organizational Goals. We need to convert each sentence into list items. Let's extract each duty: Under "What You Will Do Everyday": - Under the direction of the Branch Manager, develop new business through the promotion of Credit Union services to new and existing members. - Create a positive member experience by ensuring that members receive high quality and courteous service in all interactions. - Uncover member needs when opening and modifying all account types including: certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and when assisting members with other miscellaneous requests or services. - Serve in capacity of teller and receptionist as needed. Member Service (heading) then list: - Provide consistent, courteous and personal service to members. - Communicate with all AFCU members, employees and staff in a friendly, professional manner. - Analyze member needs, match products/services to maximize member relationships with the credit union with an effort to increase member wealth, knowledge and financial stewardship. - Open consumer account types, youth, certificates, IRAs, Coverdell, HSAs, etc. and explain various accounts and ownership options. - Prepare necessary documentation and complete transaction. - Demonstrate the use of automated services (includes: ITM orientation and troubleshooting, Online Banking, Bill Pay and ATM assistance as needed) to new and existing members in order to increase the percentage of members oriented to automated services. - Open new accounts, revise existing accounts, complete direct deposit requests and internal transfers, and update the account accordingly. - Complete in-house Certified Credit Union Financial Counselor program. - Provide financial counseling to members as needed. - Obtain documentation for business account requests and refer account to business account specialists. - Recognize and refer mortgage leads to the mortgage department. - Complete transactions such as deposits, withdrawals, loan payments, check cashing, cash advances, cashier's checks, VISA gift/travel money cards and US Savings bond redemption for the member as appropriate. - Investigate member account problems or complaints and make determinations on refunding fees and charges; provide your recommendations to the Branch Manager as warranted by the circumstances. - Rent safe deposit boxes, complete initial documentation and collect initial rent payment, allow member access to safe deposit box as assigned by the manager. - Issue instant issue cards via card wizard instant issue system. - Perform all maintenance to accounts after opening, order/reorder member checks, wires, process stop payment requests, process fraud/theft claims, order copies of member records, close accounts. - Make outbound calls. - Provide notary and/or signature guarantee services. - Properly process all requests utilizing all automated systems of the credit union. - Accept garnishments and levies as served and submit for processing, if approved by the manager. Organizational Goals (heading) then: - Responsible for specific, measurable branch goals for deposits, loans, debt protection, GAP and MMP. - Responsible for cross offering services and making referrals for goal attainment based on the credit union’s strategic plan. - Assist with business development contacts that may include onsite visits to potential and existing SEGs. - Refer potential SEGs to marketing for follow up. Loan Service (heading) then: - Interview consumer loan applicants, explain loan options, rates, terms, and collateral requirements, prepare all necessary documents, obtain employment and upload proof of income, obtain credit report – assess member needs and cross-sell credit union services based on business that can be obtained from the credit report and from member cues, finalize loan and disburse funds. - Effectively communicate with underwriters who decision loans. - Properly notify member of loan decisions, follow-up on any approved loan to assure disbursement, including closing of approved Home Equity Lines of Credit. - Maintain up-to-date knowledge of all aspects of the credit union’s loan products including origination and closing rules and regulations for Home Equity Lines of Credit. - Communicate with underwriters who decision AFCU equity loans regarding particulars of each application - Communicate with all AFCU members, employees, and staff in a friendly, professional manner. - Build successful long-term relationships with members by increasing use of credit union services. - Explain the different services and the benefits of each. - Complete paperwork for loan changes and submit for approval. - Consistently offer the credit union’s ancillary products on all eligible loan requests, allowing the member the opportunity to purchase additional protection for their loan. Teller Services (heading) then: - Perform teller duties as required or directed. - Must be able to perform all daily teller duties including opening, closing and balancing the branch accurately. - Consistently deliver quality member service and be a role model for new employees. - Observe all safety and security policies and procedures, must possess a strong knowledge of all teller policies and procedures. - Recognize member needs and recommend appropriate credit union products and services. - Balance a cash box, cash dispense machine, recycler or branch vault as assigned. Quality Control (heading) then: - Responsible for maintaining attention to detail to ensure accuracy of work. - Timely audit and examination of individual work produced is required. - Resolve errors in a timely manner. - Identify and communicate to the Branch Manager any product or service-related issues or improvements which would result in higher quality services for the members or improved financial control for the credit union. - Maintain adherence to all credit union policies, procedures and regulatory