Managing Service Delivery Manager

About the role

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Responsibilities

• Manage ongoing services to clients.
• Ensure service meets contractual requirements and service level agreements.
• Agree on service improvements with the client based on service delivery realization and deviation.
• Responsible for the quality provision of service and managing and reporting on it.
• Oversee the execution of day‑to‑day operations to ensure contractual commitments are met.
• Proactively manage the day‑to‑day relationship with client representatives to ensure a high level of satisfaction.
• Ensure continuous improvements are put in place to help ensure the continuity of contracts.
• Work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.

Pay

The base compensation range for this role in the posted location is: $79,200‑$222,575. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Benefits

• Paid time off based on employee grade (A‑F), defined by policy: Vacation: 12‑25 days, depending on grade.
• Company paid holidays.
• Personal Days.
• Sick Leave.
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada).
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada).
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.