Managing Service Delivery Manager

About the Role

Service Managers oversee the management of ongoing services to clients, ensuring that service delivery meets contractual requirements and service level agreements. They are responsible for agreeing on service improvements with the client based on service delivery realization and deviation.

Responsibilities

• Ensure the quality provision of service and manage and report on it.
• Oversee the execution of day-to-day operations to meet contractual commitments.
• Proactively manage the day-to-day relationship with clients or client representatives to ensure high satisfaction.
• Implement continuous improvements to ensure contract continuity.
• Collaborate with teams to plan the overall client relationship strategy, focusing on cost reduction, service improvement, and new business opportunities.