Managing Optometrist-Duluth, MN-LensCrafters (Duluth, Minnesota, 55811)

About the Role

LensCrafters is a place for visionaries, pairing state-of-the-art technology with a truly personal approach to eye care. As the Managing Optometrist, you will lead and own the business within the marketplace and organization, delivering the brand promise through key steps in the patient and customer journey, ensuring a superior patient experience, and driving the organization’s key performance metrics. You will ensure all patients receive the highest quality optometric care.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of world-class vision care products, including iconic eyewear, advanced lens technology, and cutting-edge digital solutions. Join a global community of over 200,000 dedicated employees driving the transformation of the eyewear and eyecare industry.

Responsibilities

• Create a compelling vision for the future, develop clear goals and operating plans, and ensure executional excellence and winning results in partnership with Regional and Store Manager(s).
• Set and communicate clear objectives and expectations; demonstrate commitment to exceed results through strong competency in KPI management and high accountability.
• Ensure LensCrafters is known as the leading optical provider within the community.
• Operate as a stakeholder to all within the organization and local market, placing the patient/customer as the central focus and delivering excellent service.
• Strive to exceed expectations on all KPIs and lead/manage the team in providing unsurpassed patient service excellence.
• Address all patient/customer visual lifestyle needs and build lifelong relationships, becoming their sole family practitioner.
• Listen carefully to patients'/customers' questions or concerns and provide a summary of their overall eye health.
• Conduct service in accordance with protocol and accepted standards of care, establishing a positive doctor/patient relationship.
• Utilize and leverage all technology to deliver an unsurpassed patient/customer experience.
• Demonstrate effective communication with all office and store associates to ensure a seamless patient experience and transition.
• Ensure office quality systems are maintained and maintain state licensure, practicing to the full scope of that license.
• Maintain continuing education requirements and provide effective on-the-job training and guidance to team members.
• Deliver feedback in a timely manner to all associates and confront problem performers directly and without delay.
• Create a positive culture linked to corporate vision and values, engaging and leading effective store huddles.
• Conduct chart audits with Associate Optometrists and recruit, interview, and select high-caliber, success-oriented talent.
• Forecast staffing needs based on available information and assign associates using the labor scheduling model.
• Quickly adjust staffing levels to meet unexpected increases or decreases in office traffic and patient demand.
• Adhere to company policies and procedures, acknowledge receipt of physical inventory, and maintain the appearance of the office.
• Ensure visual displays are in accordance with company-provided guidelines and maintain a safe working environment for all.

Requirements

• Doctor of Optometry.
• Demonstrated leadership and management skills.
• Knowledge of current optometric technology and practices.
• Developed communication skills, both verbal and written.
• Strong problem-solving and critical-thinking skills.
• Organization and time management skills.
• Knowledge of sound business management practices.

Pay

Pay range: $132,138.75 - $184,636.58. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may be offered a competitive bonus and/or commission plan.

Benefits

• Health care.
• Retirement savings.
• Paid time off/vacation.
• Various employee discounts.

Schedule

Full-time.