Managing Optometrist-Bloomington, MN-LensCrafters

About the Role

The Managing Optometrist is the leader and business owner within the marketplace and organization by delivering the brand promise through key steps in the patient and customer journey, superior patient experience, and the organization's key performance metrics. Ensures all patients receive the highest quality Optometric care.

Responsibilities

• Creates compelling vision for the future, develops clear goals and operating plans ensuring executional excellence and winning results in partnership with Regional and Store Manager(s).
• Sets and communicates clear objectives and expectations, demonstrates commitment to exceed results through strong competency in KPI management and high accountability.
• Ensures LensCrafters is known as the leading optical provider within the community.
• Operates as stakeholder to all within the organization and local market.
• Places the patient and customer as the center focus and delivers excellent service.
• Strives to exceed expectations on all KPIs.
• Leads and manages the team in providing unsurpassed Patient Service Excellence.
• Addresses all patient and customer visual life style needs.
• Builds patients and customers for life and becomes their sole family practitioner.
• Listens carefully to patients' and customers' questions or concerns.
• Provides a summary of patient and customer overall eye health.
• Conducts service in accordance with protocol and accepted standard of care.
• Establishes a positive Doctor and Patient relationship.
• Utilizes and leverages all technology to deliver unsurpassed patient and customer experience.
• Demonstrates effective communication with all office and store associates to ensure a seamless patient experience and transition.
• Ensures office quality systems are maintained.
• Maintains State Licensure and practices to the full scope of that license; maintains continuing education requirements.
• Provides effective on-the-job training and guidance to team members making use of Company provided programs.
• Delivers feedback in a timely manner to all associates. Confronts problem performers directly and without delay; practices performance management.
• Creates a positive culture linked to corporate vision and values.
• Engages and leads effective store huddles.
• Conducts chart audits with Associate Optometrist.
• Recruits, interviews and selects high caliber success oriented talent, creates talent pipeline for succession planning.
• Forecasts staffing needs based on available information and assigns associates through the use of the labor scheduling model. Quickly adjusts staffing levels up or down to meet unexpected increases or decreases in office traffic and patient demand.
• Adheres to company policies and procedures and acknowledges receipt of physical inventory.
• Takes pride in the appearance of the office and ensures visual displays are in accordance with Company provided guidelines.
• Maintains safe working environment for all.

Qualifications

• Doctor of Optometry
• Demonstrated leadership and management skills
• Knowledge of current Optometric technology and practices
• Developed communication skills, both verbal and written
• Strong problem solving and critical thinking skills
• Organization and time management skills
• Knowledge of sound business management practices

Pay

145,352.63 - 203,100.24