Managing Executive: Relationship

About The Role

As the Managing Executive: Relationship, your role is to originate and lead the enterprise client relationship strategy across RMA’s customer segments (Exclusive, Premium, Concierge/COID Assist and Essential), delivering superior commercial performance (growth, retention, profitability) and segment‑differentiated service through integrated governance, deep partnership models and end‑to‑end value chain orchestration. Your role owns the segment P&L, sets a multi‑year portfolio growth roadmap, and ensures combined assurance across client governance, claims trends, service SLAs and regulatory compliance while building a high‑performing leadership bench (the four Heads) and driving cross-functional execution with Sales & Distribution, Operations, Actuarial, Finance, Technology and CX, improves performance metrics and ensures alignment with the organisation’s Partnership Framework.

What You Will Do

• Strategy Origination & Portfolio Leadership: Originate the 3–5‑year Relationship Portfolio Strategy for all segments; define the value propositions, service models and governance forums per tier. Approve annual segment operating plans, targets and budgets; allocate resources across heads/segments based on value and risk.
• Commercial Performance & P&L Ownership: Own consolidated Revenue, Retention, Loss Ratio levers and Cost‑to‑Serve for the relationship portfolio. Approve deal architectures (pricing levers, benefit constructs, commercial terms) within delegated authority; escalate beyond threshold to CEO: C&P as required.
• Client Governance & Strategic Partnerships: Chair quarterly Integrated Client Governance for Exclusive and Premium; ensure governance maturity for Concierge/Essential. Lead strategic engagements with Exco/C‑Suite of Top 100/300 employers, Trustees, organised labour and industry bodies.
• Claims, Risk & Compliance (Combined Assurance): With Claims/Medical Management and Risk/Compliance, set portfolio‑level risk appetite, claims intervention playbooks and re‑pricing triggers. Ensure regulatory adherence (COID and related statutes) and audit readiness across all segments.
• People & Culture Leadership: Lead and develop the four Heads; build succession and talent pipelines; set performance contracts and incentives tied to portfolio KPIs.
• Cross‑Functional Collaboration: Align Sales & Distribution (hunting) and Relationship (farming) motions to eliminate leakage and maximise lifetime value. Collaborate with Operations, Finance, Actuarial, IT, Strategy & CX to deliver end‑to‑end outcomes.

Job Requirements

Minimum: NQF 8 (Honours/Post‑Grad) in Business, Commerce, Insurance, Actuarial/Finance, or related. Advantage: MBA/MPA or equivalent executive programme.

Experience: 12–15+ years total; 5+ years at executive level leading multi‑segment portfolios, with P&L or quasi‑P&L accountability in insurance/financial services/benefits administration. Demonstrated success with enterprise client governance, complex negotiations and multi‑function orchestration (Ops, Claims, Actuarial, Finance, IT, CX). Deep understanding of insurance, claims behaviour and corporate client environments.

Key Competencies

• Leadership & Strategy: Strategic visioning and execution; people leadership and team development; innovation and change leadership.
• Sales & Growth: Sales planning and forecasting; market development and sector strategy; partner and channel management.
• Customer-Centric Execution: Deep understanding of customer journeys; ability to implement tiered service models; data-driven customer engagement and VOC (Voice of Customer) insight integration.
• Technical Skills: Proficiency in CRM, sales analytics tools, and digital platforms; financial acumen with experience in revenue generation and budget management; strong report writing, presentation, and communication skills.

Benefits

We offer great opportunities for personal and professional development in a stable company that is 132 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration.