Jobs · Business Development · Texas

Managing Director Operations Services

Southwest Airlines · Dallas, TX · 1 mo ago
Business Development$226k–$251k/yrFull-time
We need to output HTML fragment with sections: h3 for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading. We need to include sections only when posting has real specific content. We have content: About the role? The description includes "Our Company Promise" and "Job Description". Could treat "About the role" as summary of job description. We have responsibilities list. We have Knowledge, Skills And Abilities (skills). We have Education Required, Experience, Licensing/Certification, Physical Abilities, Other Qualifications (these could be under Requirements or Qualifications). We have Pay & Benefits section with salary range and benefits details. We have schedule? Not explicit schedule; only mention "work from our Dallas, TX Headquarters facility during business hours." That's schedule info (business hours). Could include Schedule section with that detail. Also travel requirement. But schedule: maybe not needed if not explicit. The instruction: never create Pay/Schedule/Benefits sections unless posting actually states them. Pay is stated. Benefits is stated. Schedule: we have "work from our Dallas, TX Headquarters facility during business hours." That's a schedule detail (business hours). Could include Schedule section with that. Also travel requirement could be part of Schedule or separate? Probably schedule. We must not include boilerplate like EEO, legal, etc. Remove duplicated lines. Also remove "Job Posting End Date". Also remove "Please print/save this job description because it won't be available after you apply." Also remove "Southwest Airlines is an Equal Opportunity Employer." Also remove "Model the Southwest Way Guide and lead team members..." Actually that is part of responsibilities? It appears under "Additional Details"? Actually after Additional Details there is a paragraph: "Model the Southwest Way Guide and lead team members using SWA talent management practices to coach, develop, and engage employees..." That seems like responsibilities or maybe part of "Additional Details". We'll treat as part of Responsibilities. We need to preserve all substantive information. So we need to include details like: U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available. Also "Must maintain a well-groomed appearance per Company appearance standards". Also "Must be at least 18 years of age." etc. Those are qualifications/requirements. We need to decide sections: About the role (summary), Responsibilities (list), Requirements (maybe combine Education, Experience, Licensing, Physical Abilities, Other Qualifications), Skills (Knowledge, Skills And Abilities), Benefits, Pay, Schedule. We must not create sections with filler like "commensurate with experience". We have specific salary range. We need to output only HTML fragment, no /, no markdown. Let's craft. First, About the role: we can summarize from "Job Description" paragraph(s). Use

. Responsibilities: list items from the responsibilities bullet list. There are many bullet points. We'll put each as

  • . Requirements: include Education Required, Experience, Licensing/Certification, Physical Abilities, Other Qualifications (appearance, citizenship, age, attendance, travel). Could also include "U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available." Also "Must be able to obtain a SIDA badge and meet all local airport requirements". Also "Frequent travel with some overnight stays and extended work hours may be required". Also "Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time". etc. Skills: Knowledge, Skills And Abilities list. Benefits: list from "Benefits you’ll love:" etc. Pay: salary range. Schedule: mention "work from our Dallas, TX Headquarters facility during business hours." Also maybe travel requirement? But travel is more about schedule? Could include in Schedule: "Short-duration travel is required as needed to support partner engagement, business development, and operational oversight." plus "Frequent travel with some overnight stays and extended work hours may be required". We'll combine. Make sure not to repeat content. Let's extract details. From posting: - Our Company Promise paragraph (maybe not needed but could be part of About the role). We'll include. - Job Description paragraph(s): "As the Managing Director Operations Services, you'll have the unique opportunity to build a new business for Southwest from the ground up. You'll lead the strategy, growth, and day-to-day execution of operational services that allow Southwest to partner with and support other airlines through capabilities such as aircraft maintenance, ground handling, cargo operations, deicing, and more. Working across Technical Operations, Ground Operations, Commercial, Finance, and other Teams, you'll help transform Southwest's operational expertise into valuable services for external partners while building strong relationships throughout the airline industry. This role combines business strategy, commercial development, operational leadership, and Customer engagement as you create scalable service offerings, drive revenue growth, and ensure exceptional delivery. Your work will help unlock new opportunities for Southwest, creating sustainable growth and expanding the impact of our operational excellence well into the future." - Additional Details: "The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours. Travel: Short-duration travel is required as needed to support partner engagement, business development, and operational oversight. U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available." - Then "Model the Southwest Way Guide and lead team members using SWA talent management practices to coach, develop, and engage employees Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment Invest in leadership and self-growth through participating in continuous learning and development" That seems like responsibilities or maybe part of "Additional Details". We'll treat as responsibilities. Then Responsibilities list (many bullet points). We'll capture them. Then Knowledge, Skills And Abilities list. Then Education Required: High School Diploma or GED Required: Bachelor’s Degree with an emphasis on Engineering, Aviation Management, Business Management, or Finance Experience: Demonstrated experience in directly or indirectly leading team(s) Advanced level Business Acumen in functional area Seasoned and specialized knowledge in: Commercial aviation operations Finance and business management Leading operational change, process modernization, and/or transformation initiatives in a regulated environment Developing strategies, governance models, execution plans Licensing/Certification: Must be able to obtain a SIDA (Secured Identification Display Area) badge and meet all local airport requirements Physical Abilities: Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time Ability to communicate and interact with others in the English language to meet the demands of the job Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job Other Qualifications: Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines. Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986. Must be at least 18 years of age. Must be able to comply with Company attendance standards as described in established guidelines. Frequent travel with some overnight stays and extended work hours may be required Compensation Template Pay & Benefits: Competitive market salary from $225,800- $250,900* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company. Benefits you’ll love: Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings** Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** Competitive health insurance for you and your eligible dependents (including pets) Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. Explore more Benefits you’ll love: https://careers.southwestair.com/benefits Pay amount does not guarantee employment for any particular period of time. 401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits. ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company. We need to avoid repeating "Pay amount does not guarantee employment..." maybe still part of Pay section but it's okay. Now produce HTML. Structure:

    About the role

    ... (combined company promise + job description + additional details maybe)

    Responsibilities

    • ...
    • ...

    Requirements

    • Education: High School Diploma or GED; Bachelor’s Degree with an emphasis on Engineering, Aviation Management, Business Management, or Finance
    • Experience: Demonstrated experience in directly or indirectly leading team(s); Advanced level Business Acumen in functional area; Seasoned and specialized knowledge in commercial aviation operations, finance and business management, leading operational change/process modernization/transformation initiatives in a regulated environment, developing strategies, governance models, execution plans
    • Licensing/Certification: Must be able to obtain a SIDA badge and meet all local airport requirements
    • Physical Abilities: Ability to perform work duties from a limited space work station/desk/office area for extended periods; Ability to communicate and interact in English; Ability to use computer and office productivity tools with sufficient speed and accuracy
    • Other Qualifications: Must maintain a well-groomed appearance per company appearance standards; Must be a U.S. citizen or authorized to work in the U.S.; Must be at least 18 years of age; Must comply with company attendance standards; Frequent travel with some overnight stays and extended work hours may be required
    But we already have travel mentioned elsewhere; maybe we should not duplicate. However we can keep travel in Schedule section. Better: Separate Schedule section for work location/hours and travel. Thus Requirements may not include travel. Let's decide: Requirements: Education, Experience, Licensing/Certification, Physical Abilities, Other Qualifications (appearance, citizenship, age, attendance). Travel goes to Schedule. Skills: Knowledge, Skills And Abilities list. Benefits: list. Pay: salary range + bonus note. Schedule: work location/hours, short-duration travel required, frequent travel with overnight stays and extended work hours may be required. Now we need to ensure we don't repeat content. Let's extract responsibilities list precisely: From posting: "Leads cross-functional coordination across Technical Operations, Ground Operations, Network Operations, and Commercial teams to develop, deliver, and continuously improve service offerings that balance revenue generation, operational performance, and compliance." "Accountable for end-to-end financial performance of the Operations Services portfolio, including revenue growth, cost management, and overall service-line profitability." "Serves as the primary interface for external partners and internal operating stakeholders, ensuring services are delivered with the highest standards in safety, compliance, reliability, and in alignment with Company standards." "Works effectively through a team of senior individual contributors, building scalable processes, governance, and performance frameworks to enable long-term growth of the Operations Services business." "Own end-to-end performance of the Operations Services function, including service delivery, revenue generation, and compliance" "Own financial performance of the Operations Services portfolio, including revenue targets, cost structure, margin performance, and long-term profitability" "Define and execute the strategic vision, operating model, and growth roadmap for external Operations Services offerings" "Serve as the primary interface with external partners and customers, establishing trusted relationships and ensuring successful contract execution" "Partner across Technical Operations, Ground Operations, and other internal teams to identify service opportunities and align capabilities
  • Similar jobs