Managing Director - Internal Medicine Clinic

About the Role

Plans and directs the overall operation of a complex area/department and provides leadership for staff members. Under executive direction, performs highly varied administrative duties involving the use of independent judgment and professional skills. Responsible for all employees assigned to area.

Responsibilities

• Manages daily administrative operations of clinical practice, including establishing work priorities; resolves problems related to the day-to-day operations of the unit.
• Participates as a team member with the IM leadership team and works effectively with the leadership of the School of Medicine, UMC and other clinic stakeholders.
• Effectively performs department administrative tasks including, but not limited to hiring, coaching, evaluating, and disciplining staff as appropriate.
• Clinical Operations: Manages and evaluates operation of assigned clinics, including but not limited to: working collaboratively with our central access team to navigate patient access, patient satisfaction (including efficient operation of the telephone system, patient registration, patient accounting, providing feedback to providers), and appropriate staffing.
• Marketing/Outreach/Business Development: Continually evaluates existing services and identifies new program opportunities or enhancements. Conducts outreach/business development on behalf of the IM and CCVH and as available for targeted divisions within the IM Department.
• Quality/Patient Safety: Quantifies clinic efficiency and effectiveness through benchmarking and continuous quality improvement. Works and communicates to ensure the dissemination of necessary and useful information.
• Financial: Ensures cost-effective, efficient operations; assists in developing and managing annual operating budget; works collaboratively with our central access team to provide oversight and direction of clinic registration, managed care and point of service collections and communicates regularly with departmental billing and coding to ensure optimal revenue cycle management; assures proper vendor selection and acquisition and payment of supplies and services. Assist with the annual operating budget and work to reduce expenses and/or waste.
• Communicates professionally and effectively with team, faculty members, Division Chief, and/or Administrator regarding patient, staff, and physician issues, and clinic needs.
• Communicates pertinent information to staff during regularly scheduled meetings; leads and participates in required meetings.
• Support activities to increase employee satisfaction/engagement.
• Assists in developing effective strategic, business and marketing plans, along with action steps and implementation dates.
• Develops and manages any pertinent and necessary operating policies and procedures for the assigned clinical area, with approval from the Division Chief.
• Prepares monthly clinic operation metric reports as directed by leadership. Provides report analysis for referral patterns, physician availability/capacity, appointment waiting periods, patient satisfaction, call center performance, quality metrics and appointment statistical data.
• Provides leadership and direction for strategic initiatives and KPIs.

Required Qualifications

• Bachelor's degree required.
• Seven years of progressively responsible management experience required.
• Education beyond the bachelor's level may substitute for required experience on a year-for-year basis.

Benefits

• Health plans with supplemental coverage options – individual health insurance provided at no cost for full-time team members
• Paid time off including holidays, vacation, sick leave and more
• Retirement plans
• Wellness programs
• Certified Mother-Friendly Workplace
• Opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives
• Special membership rates at local gyms and golf courses
• Access to state-of-the-art software and facilities
• Discounts on travel, technology, entertainment and more