Managing Director, Head of Agentic Commerce, B2C, Payments

Responsibilities

• Design the go-to-market (GTM) playbooks and commercial strategy for AIA-powered offerings.
• Develop ecosystem strategy and operating model by deeply understanding the competitive landscape to shape product direction.
• Define where JPMorgan Payments plays and wins across agent-driven consumer checkout, including priority use cases, target segments, partner archetypes, and a roadmap aligned to client outcomes and adoption.
• Set the vision, priorities, and reference architectures for reusable platform capabilities that make agentic commerce safe, scalable, and repeatable across B2C checkout.
• Define requirements, success metrics, and governance; align Product, Technology, and Controls on decisions; and drive execution through cross-LOB forums while dedicated build teams implement.
• Build and scale a prioritized portfolio of strategic partners across key B2C commerce and enterprise platforms, marketplaces, and emerging AI/agent ecosystems.
• Run structured experiments and pilots with clear success criteria and governance, then convert what works into scaled distribution through joint roadmaps, durable commercial models, and repeatable integration patterns.
• Drive firmwide participation in relevant protocol/standards efforts and bilateral implementations to shape interoperability, consent and delegated authority, audit logs, and post-transaction workflows.
• Ensure positions are implementable, reduce integration friction, and strengthen regulatory-grade controls rather than creating bespoke, non-scalable constructs.
• Identify opportunities beyond the current roadmap, developing informed points of view on where the market is heading, and launching pilots and experiments.
• Direct a prioritized build roadmap for platform capabilities, including partner-facing APIs/SDKs, integration kits, and standardized onboarding patterns that reduce bespoke engineering per partner and accelerate time-to-production.
• Develop thought leadership and GTM motion to represent the firm’s agentic commerce strategy broadly in the market.
• Stand up lighthouse pilots with explicit entry/exit criteria (security clearance, privacy/data-use approval, resiliency readiness, measurable business impact).
• Operationalize a repeatable “pilot-to-scale” playbook that moves integrations to durable production distribution.
• Lead executive partner engagement and negotiations; coordinate term sheets and long-form agreements with Legal, Compliance, Privacy, Controls, Model Risk, and Third-Party Risk.
• Ensure contractual data-use boundaries and jurisdictional requirements are embedded by design.

Requirements

• Senior leadership experience in payments, commerce platforms (B2C), enterprise software ecosystems, or fintech, in GTM, strategy, or product management.
• Experience building and scaling complex partnerships and platform capabilities.
• Experience identifying, evaluating, and developing new product opportunities from concept through validation and scale.
• Demonstrated ability to lead through matrix influence across Product, Engineering, Data/AI, Controls, Legal/Privacy, Compliance, Risk/Model Risk, and Commercial leadership.
• Proven capability to run pilot-to-scale programs with disciplined stage-gates, measurable outcomes, and repeatable enablement assets.
• Strong strategic thinking and ability to develop informed perspectives on emerging technologies, business models, and market trends.

Qualifications

• Experience building or scaling AI-powered products, agent systems, or developer platforms.
• Strong knowledge of card payments infrastructure.
• Experience engaging with startups, venture ecosystems, accelerators, or strategic investment organizations.
• Familiarity with regulated AI operating requirements, including model risk management, privacy and jurisdictional constraints, and third-party risk expectations for mission-critical platforms.

Benefits

• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

Additional details about total compensation and benefits will be provided during the hiring process.

About Us

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional, and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years, and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management.

About The Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services, and payments. Corporations, governments, and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk, and extends liquidity in markets around the world.