Managing Director, Head Client Reporting Operations
About the role
This position is responsible for providing strategic and tactical direction and support for US WM Operations’ Cost Basis, Performance Reporting, Tax, Statement, Trade Confirmation & Prospectus Operations Departments to ensure overall performance meets or exceeds the established industry, regulatory and company standards for service, innovation, and professionalism. To be successful in this position, the incumbent will require a thorough understanding of RBC US Wealth Management’s strategic priorities, competitive advantages, and positioning within the industry to ensure optimal alignment of US WM Operations client reporting plans and priorities with those of the firm.
Responsibilities
- Oversee complex exception-based and/or highly specialized department deliverables and processes to ensure controls are effectively managing work quality, mitigating risk, and aligned to regulatory adherence.
- Lead, manage and support department leadership to ensure overall performance meets or exceeds the established industry and company standards for service, innovation, and professionalism.
- Provide training, coaching, recognition, and development for team members, fostering teamwork and planning for succession.
- Establish and maintain credible, professional relationships with clients, internal business lines and external vendors, soliciting and responding to feedback and gaining their commitment and support.
- Serve as a senior leader on industry, business, and functional committees.
- Apply knowledge of industry trends, regulations, and technologies to long-term strategy for areas of responsibility and coordinate with other Operations and RBC departments.
- Oversee Operational compliance with FINRA, SEC, FED, OCC and/or IRS rules.
- Represent Operations in all regulatory continuous monitoring discussions with Regulators ensuring requirements are met and acceptable controls/monitoring programs have been established and are maintained.
- Manage department budget, financial forecasts, staffing models and department metric tracking and drive the development, recommendation, and execution of business plans.
Requirements
- Must-have Bachelor’s degree in finance or related field
- Securities license 7 or 99 (or able to obtain license within 120 days)
- 10+ years prior securities, banking, technology industry and/or job specific related experience
- 10+ years demonstrated and sound managerial experience leading and managing a team.
- 10+ years project management, vendor management, analysis, and/or risk control experience
- Demonstrated aptitude in building, directing and leading individuals and teams with proven ability to attract, develop, mentor, and retain top talent.
- Proven change leadership and change management experience with exceptional conflict management, negotiation and influencing skills.
- Advanced knowledge related to business lines, business strategy, needs and technology.
- Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.
- Comfortable in a position affording visibility and interface with senior management/executive.
- Able to work effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands.
Qualifications
- Direct experience with customer account statements, confirmations, prospectus, cost basis, tax, and/or performance reporting regulations.
Skills
- Adaptability
- Business Performance Management
- Customer Service
- Decision Making
- Interpersonal Relationship Management
- Operational Delivery
- Process Improvements
- Time Management
Benefits
The good-faith expected salary range for the above position is $160,000 - $230,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: Drives RBC’s high performance cultureEnables collective achievement of our strategic goalsGenerates sustainable shareholder returns and above market shareholder value
Pay
The good-faith expected salary range for the above position is $160,000 - $230,000 depending on factors including but not limited to the candidate’s experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: Drives RBC’s high performance cultureEnables collective achievement of our strategic goalsGenerates sustainable shareholder returns and above market shareholder value
Schedule
Work hours/week: 40