Managing Director

Program Context

The program includes approximately 15,000 vouchers across multiple funding streams, including Housing Choice Voucher, VASH, EHV, and other special programs.

The program operates at significant scale with high transaction volume, including thousands of annual recertifications, interims, moves, inspections, and admissions.

The Managing Director is responsible for ensuring consistent performance across all program areas while maintaining full compliance with HUD requirements, the Administrative Plan, and contract obligations.

Performance and Operational Responsibilities

• Maintain voucher utilization at or above required thresholds, including sustained performance at or above 95 percent utilization
• Drive SEMAP performance across all applicable indicators
• Eliminate backlogs and ensure timely processing across all program functions
• Establish and monitor performance metrics, dashboards, and corrective action plans
• Direct and oversee all HCV operations
• Oversee all HCV operations, including waiting list, eligibility, admissions, leasing, recertifications, interims, portability, and terminations
• Ensure high volume transactions are processed accurately and on time
• Lead landlord services, including onboarding, issue resolution, and retention
• Ensure consistency and standardization across all operational workflows
• Oversee inspection operations, including annual inspections and NSPIRE implementation
• Ensure compliance with HUD standards, enforcement protocols, and required timelines
• Maintain full accountability for the accuracy of program data and compliance with reporting requirements
• Oversee a quality control program aligned with contract requirements, SEMAP and HUD requirements
• Ensure accurate and timely reporting to HUD systems
• Lead internal audits, error correction, and program integrity efforts
• Oversee fraud, waste, and abuse investigations when required
• Oversee call center operations and customer service delivery
• Ensure timely resolution of participant and landlord inquiries
• Improve customer experience through process improvements and technology
• Oversee voucher utilization forecasting and budget alignment
• Monitor financial performance and administrative fee impacts
• Ensure accurate reporting through HUD tools and internal dashboards
• Manage accounts receivable and financial reconciliation activities

What Our Ideal Candidate Will Bring

• Demonstrated ability to lead a large scale Housing Choice Voucher program with direct accountability for performance, compliance, and service delivery, in alignment with organizational goals
• Proven track record improving voucher utilization, lease-up rates, program efficiency, and customer experience
• Ability to align day-to-day operations with program requirements, funding constraints, and client expectations
• Strong leadership of multi-functional teams in high volume, performance driven environments
• Extensive experience overseeing Housing Choice Voucher (HCV) programs and related rental assistance initiatives
• Demonstrated success managing voucher utilization, lease-up rates, landlord participation, inspection performance, and participant experience
• Experience overseeing budgeting and resource planning
• Strong focus on compliance, quality control, and data integrity
• Experience using data and performance metrics to drive decision making and corrective action
• Experience building and maintaining high-level relationships with public housing authorities, government agencies, nonprofit partners, developers, and community stakeholders
• Ability to manage client relationships in a high visibility, contract driven environment
• Senior leadership experience fostering a culture of collaboration and accountability across internal teams
• Skill in supporting organizational growth by identifying capacity needs, shaping staffing strategies, and guiding operational development
• Strong alignment of mission, strategy, and day-to-day execution

Qualifications

• Bachelor’s Degree required, along with a Minimum of seven (7) years of senior leadership experience with direct responsibility for the administration of public or private housing programs and/or assisted housing programs
• Deep understanding of voucher programs, including Housing Choice Voucher (HCV) operations, regulatory frameworks, landlord engagement, and participant support
• Strong strategic thinking, communication, and relationship-building skills
• Ability to obtain and maintain program-related certifications as required
• Clear commitment to equity, resident voice, and community-driven solutions
• Professional working proficiency in Spanish/Creole a plus

Physical Demands and Work Environment

Occasionally required to stand.

Occasionally required to walk.

Frequently required to sit.

Continually required to utilize hand and finger dexterity.

Continually required to talk or hear.

Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

Occasionally/required to lift/push/carry items up to 25lbs.