Managing Director

ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. From its unmatched range of services, ECI provides stability, security, and improved business performance, freeing clients from technology concerns. More than 1,000 customers worldwide with over $3 trillion of assets under management trust ECI.

About the role

The Managing Director is responsible for leading and driving daily operations, maintaining full P&L responsibility, setting strategic direction, and managing all aspects of business planning for a designated geographic region of ECI clients. This role provides strategic and operational leadership while ensuring financial, growth, and customer objectives are achieved.

Responsibilities

• Develop and execute business strategies aligned with short- and long-term objectives.
• Provide strategic guidance to executive leadership regarding market dynamics and future growth opportunities.
• Develop and implement business plans that support profitable growth and operational excellence.
• Ensure compliance with company policies, standards, and legal requirements.
• Build and maintain trusted relationships with clients, stakeholders, and regulatory authorities.
• Lead, mentor, and develop senior leaders and regional teams.
• Drive regional growth, profitability, customer satisfaction, and operational performance.
• Maintain full P&L responsibility, including budgeting, forecasting, and revenue attainment.
• Monitor KPIs, customer feedback, and operational metrics to support data-driven decision making.
• Collaborate across matrixed teams to achieve organizational objectives.
• Drive employee engagement, leadership development, and a culture of accountability.
• Travel throughout the region to strengthen client relationships and support business objectives.

Requirements

• Bachelor’s degree in a related field; Master’s degree preferred.
• Minimum 10 years of progressive leadership experience within a Managed Service Provider or related technology services environment.
• Minimum 7 years of people leadership experience, including leadership of leaders.
• Strong business acumen with proven strategic planning and operational leadership capabilities.
• Demonstrated experience leading customer-facing service delivery organizations.
• Exceptional relationship-building, communication, and change management skills.
• Process improvement and performance optimization experience; Six Sigma certification is a plus.
• Executive presence with a proven ability to influence and lead at all organizational levels.

Working Conditions

• Ability to work independently with moderate supervision.
• Ability to travel regularly and work outside normal business hours when necessary.
• Ability to manage multiple priorities and competing demands.
• Ability to operate standard office technology and equipment.

Benefits

• Flexible PTO
• Health benefit eligibility the first of the month
• Life insurance
• Pet insurance
• 401K

Pay

$225,000 to $300,000 annually (DOE & location), plus variable compensation.