Managing Consultant, Patient Experience

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries. Our roots are in U.S. healthcare, and today we serve clients globally across industries to improve the Human Experiences at the heart of their business. We combine technology, data, and expertise to help clients pinpoint opportunities, accelerate improvement, and build lifetime loyalty among customers and employees. Our success stems from our people and culture—world-class talent, a collaborative work ethic, and a passion for the work that has earned us trusted advisor status among the world’s most recognized brands.

About Press Ganey Consulting

Our Consulting team partners with healthcare organizations to maximize the impact of their Human Experience (HX) investments. Our consultants have firsthand experience leading teams, navigating complexity, and driving meaningful change in real healthcare environments. We work side by side with clients to address their most pressing challenges, helping them listen smarter, act faster, and equip their teams with the tools needed to stay ahead. Together, we redesign workflows, strengthen communication, and elevate engagement to exceed patient expectations, improve outcomes, and deliver safer, more compassionate care.

About the role

As a Managing Consultant, you will deliver significant value for Press Ganey and our clients by driving work that aligns with organizational priorities and produces measurable results. This role spans both consulting delivery and business development. You will lead high-impact engagements, develop actionable insights and recommendations, deliver executive-level outputs, and help grow client relationships and the consulting pipeline. Core focus areas include consulting excellence, client impact, revenue growth, and adherence to Press Ganey’s delivery methodology.

Responsibilities

• Consulting Delivery
  • Deliver high-quality, world-class consulting deliverables for Press Ganey clients.
  • Lead, guide, and motivate engagement teams while providing coaching, mentoring, and continuous performance feedback.
  • Manage end-to-end consulting engagements, including scope, timelines, deliverables, budgets, and outcomes.
  • Take ownership of engagement performance, holding self and team members accountable to plans and quality standards.
  • Serve as an effective trainer and facilitator, ensuring active engagement and meaningful knowledge transfer.
  • Ensure consistent delivery quality and adherence to Press Ganey standards across all employee and patient experience consulting work.
  • Maintain utilization aligned with established performance targets.
• Client Relationships & Business Development
  • Build and sustain trusted advisor relationships with clients, including C-suite leaders and boards.
  • Serve as a primary client contact, quickly establishing credibility and strong working relationships.
  • Proactively identify trends, emerging needs, and opportunities to bring new insights, solutions, and value to clients.
  • Collaborate internally to connect the right Press Ganey expertise, tools, and resources to client priorities.
  • Contribute to internal innovation efforts that expand consulting methodologies, tools, technologies, and offerings.
  • Drive incremental consulting and Press Ganey product sales.
  • Lead proposal scoping, pricing, and development activities.

Requirements

• Demonstrated expertise in patient experience data, analytics, and methodology.
• Prior consulting experience strongly preferred; consulting business development experience preferred.
• 15+ years of relevant healthcare industry experience.
• Proven team leadership and project management experience.
• Direct experience with healthcare consulting implementation strategies.
• Experience implementing improvement initiatives across domains such as Experience, Safety, Engagement, Quality, or Performance.
• Excellent analytical skills, including conceptual, quantitative, and qualitative analysis.
• Strong facilitation and executive-level presentation skills, with deep understanding of healthcare industry and market trends.
• Exceptional written and verbal communication skills, with the ability to influence executives, providers, and staff at all levels.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Location & Travel

This is a remote, U.S.-based role with up to 75% travel required.

Pay

The expected base salary for this position ranges from $120,000 to $190,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and market and organizational factors. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.