Managing Consultant, Emergency Management Individual Assistance

Position Summary

The Managing Consultant, Individual Assistance leads and supports operational response and recovery projects focused on human services, humanitarian needs, mass care, emergency assistance, housing, and disaster survivor recovery, including but not limited to FEMA Individual Assistance programs.

Tasks, Duties, and Responsibilities

• Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:
• Departmental Specific - Program Operations & Field Leadership
• Lead response and recovery assignments involving Individual Assistance, mass care, housing, human services, and survivor support
• Serve as a subject matter expert, project manager, program coordinator, task lead, or field operations lead
• Translate client and incident priorities into work plans, staffing, schedules, deliverables, and performance measures
• Mobilize and supervise field teams while monitoring operations, quality, risks, budgets, documentation, and corrective actions
• Individual Assistance, Mass Care & Human Services
• Provide technical and operational guidance on FEMA Individual Assistance and related survivor-service programs
• Plan and coordinate mass care, emergency assistance, temporary housing, case management, and other human services
• Advise clients on program design, eligibility, workflows, documentation, quality assurance, and service coordination
• Use a survivor-centered approach to address access, equity, privacy, resource gaps, and emerging needs with community partners
• Client Advisory, Project Management & Quality
• Build trusted client relationships and advise on preparedness, response, recovery, and human services operations
• Facilitate planning sessions, briefings, stakeholder meetings, training, exercises, and executive updates
• Develop and review plans, procedures, reports, assessments, and recommendations for technical accuracy and usability
• Manage priorities, quality, deliverables, and lessons learned in fast-changing environments
• Service Line Growth & Business Development
• Identify client needs, opportunities, and partnerships that grow ACDC's Individual Assistance and human services portfolio
• Serve as a technical writer, reviewer, and subject matter contributor for proposals, qualifications, and scopes of work
• Represent ACDC in client and industry forums and coordinate growth activities with operational and corporate teams
• General
• Manage operation functions as an advanced-level subject matter expert in multiple focus areas of emergency management, which includes overall responsibility for projects of any size
• Supervise and direct the work of others, providing direct leadership and prioritization of resources and workloads
• Interpret policies to provide expert advice, ensuring high quality deliverables
• Participate in the formulation of business goals, plans, and strategy
• Provide guidance and create opportunities for mentorship engagement with consultant levels, to promote professional skill growth and career path direction
• Manage complex portions of projects of all size as the advanced subject matter expert, including organizing project teams and prioritizing tasks
• Ensure all aspects of assigned projects are completed as outlined in the scope of work and timeline, designating and recommending appropriate resource allocation
• Utilize expert project operation knowledge, judgement, and discretion to lead and manage others
• Supervise and mentor all levels of consultants
• Attend, participate, and lead individual and group scheduled meetings and events
• Respond, engage, and initiate other company communications as appropriate
• Lead and directly engage with clients at conferences and networking events
• Design materials for information sessions with communities and clients, and present at speaking engagements
• Demonstrate and practice expert knowledge of company client engagement practices, and regularly exercise discretion in decision-making
• Conduct meetings and engage with clients at events, conferences and speaking engagements
• Cook
• Coordinate with all staff members working on related projects, as well as with Local, State, Federal, and Regional organizations, and the public
• Manage and nurture relationships with key clients to ensure satisfaction and repeat business
• Support the creation, updating, and distribution of company marketing materials and capabilities statements based on subject matter expertise
• Build and maintain relationships with teaming partners and clients
• Identify and pursue potential opportunities to expand on current client contracts or enter into new contracts
• Learn client contractual specifics and limitations to make effective recommendations on the forward path of projects
• Stay up to date on industry developments
• Attend and participate in all assigned job-related training opportunities
• Organize, coordinate staff, and lead training events and information sessions to build client/community engagement
• Makes decisions and exercises judgement on assigned projects and individual work as advanced level technical and subject matter expert
• Provide guidance to others on prioritizing tasks
• Leads corporate and program operations and division priorities
• Perform quality control review procedures over work performed by other consultants and over client-provided documents
• Maintain currency of and compliance with applicable state and federal policies, procedures, and guidance documents
• Play a significant role and act as an expert in all areas of Emergency Management
• Maintain/pursue expert level knowledge, credentials, and career development opportunities
• During a disaster, you may be called into the field to support or co-lead relief efforts or assist with organizing responses to support advanced roles in emergency situations and/or activations

Requirements

• Experience/Education Required:
• Bachelor's degree in emergency management, public administration, social work, human services, public health, business, or a related field; relevant additional experience may be considered in lieu of a degree
• 7+ years of progressively responsible experience in emergency management, disaster response or recovery, human services, humanitarian operations, mass care, housing, or Individual Assistance
• 3+ years of experience leading projects, programs, workstreams, or operational teams
• Demonstrated experience supporting disaster survivors and coordinating with state, local, tribal, territorial, federal, nonprofit, faith-based, community, or private-sector partners
• 3+ years of experience developing operational plans, procedures, reports, briefings, or other client deliverables
• 3+ years of experience contributing to proposals, capture activities, client development, or growth initiatives
• 3+ years of experience in emergency management, disaster response or recovery, human services, humanitarian operations, mass care, housing, or Individual Assistance