Managing Consultant, Emergency Management Individual Assistance

Position Summary

The Managing Consultant, Individual Assistance leads and supports operational response and recovery projects focused on human services, humanitarian needs, mass care, emergency assistance, housing, and disaster survivor recovery, including but not limited to FEMA Individual Assistance programs. Depending on the assignment, this position may serve as a subject matter expert, project manager, program coordinator, team lead, or other operational leader responsible for directing on-site teams, coordinating service delivery, and advising clients on the design and implementation of survivor-centered programs. The role also supports growth of ACDC's Individual Assistance and human services portfolio through relationship development, pipeline advancement, capture support, technical writing, and the development of responsive, technically sound proposals.

Tasks, Duties, and Responsibilities

• Reasonable accommodation will be made to enable individuals with disabilities to perform the following essential functions:
• Departmental Specific - Program Operations & Field Leadership
• Lead response and recovery assignments involving Individual Assistance, mass care, housing, human services, and survivor support
• Serve as a subject matter expert, project manager, program coordinator, task lead, or field operations lead
• Translate client and incident priorities into work plans, staffing, schedules, deliverables, and performance measures
• Mobilize and supervise field teams while monitoring operations, quality, risks, budgets, documentation, and corrective actions
• Individual Assistance, Mass Care & Human Services
• Provide technical and operational guidance on FEMA Individual Assistance and related survivor-service programs
• Plan and coordinate mass care, emergency assistance, temporary housing, case management, and other human services
• Advise clients on program design, eligibility, workflows, documentation, quality assurance, and service coordination
• Use a survivor-centered approach to address access, equity, privacy, resource gaps, and emerging needs with community partners
• Client Advisory, Project Management & Quality
• Build trusted client relationships and advise on preparedness, response, recovery, and human services operations
• Facilitate planning sessions, briefings, stakeholder meetings, training, exercises, and executive updates
• Develop and review plans, procedures, reports, assessments, and recommendations for technical accuracy and usability
• Manage priorities, quality, deliverables, and lessons learned in fast-changing environments
• Service Line Growth & Business Development
• Identify client needs, opportunities, and partnerships that grow ACDC's Individual Assistance and human services portfolio
• Serve as a technical writer, reviewer, and subject matter contributor for proposals, qualifications, and scopes of work
• Represent ACDC in client and industry forums and coordinate growth activities with operational and corporate teams
• General
• Manage operation functions as an advanced-level subject matter expert in multiple focus areas of emergency management, which includes overall responsibility for projects of any size
• Supervise and direct the work of others, providing direct leadership and prioritization of resources and workloads
• Interpret policies to provide expert advice, ensuring high quality deliverables
• Participate in the formulation of business goals, plans, and strategy
• Provide guidance and create opportunities for mentorship engagement with consultant levels, to promote professional skill growth and career path direction
• Manage complex portions of projects of all size as the advanced subject matter expert, including organizing project teams and prioritizing tasks
• Ensure all aspects of assigned projects are completed as outlined in the scope of work and timeline, designating and recommending appropriate resource allocation
• Utilize expert project operation knowledge, judgement, and discretion to lead and manage others
• Supervise and mentor all levels of consultants
• Attend, participate, and lead individual and group scheduled meetings and events
• Respond, engage, and initiate other company communications as appropriate
• Lead and directly engage with clients at conferences and networking events
• Design materials for information sessions with communities and clients, and present at speaking engagements
• Demonstrate and practice expert knowledge of company client engagement practices, and regularly exercise discretion in decision-making
• Conduct meetings and engage with clients at events, conferences and speaking engagements
• Career Development
• Learn client contractual specifics and limitations to make effective recommendations on the forward path of projects
• Stay up to date on industry developments
• Workplace Health & Safety
• We are committed to fostering a safe and healthy workplace. Employees are expected to champion a culture of safety by complying with all health and safety policies and procedures, completing required training, identifying and reporting hazards, exercising sound judgment, and taking reasonable care to protect the health and safety of themselves, their colleagues, clients, and the communities we serve.

Requirements

• Experience/Education Required:
• Bachelor's degree in emergency management, public administration, social work, human services, public health, business, or a related field; relevant additional experience may be considered in lieu of a degree
• 7+ years of progressively responsible experience in emergency management, disaster response or recovery, human services, humanitarian operations, mass care, housing, or Individual Assistance
• 3+ years of experience leading projects, programs, workstreams, or operational teams
• Demonstrated experience supporting disaster survivors and coordinating with state, local, tribal, territorial, federal, nonprofit, faith-based, community, or private-sector partners
• 3+ years of experience developing operational plans, procedures, reports, briefings, or other client deliverables
• 3+ years of experience contributing to proposals, capture activities, client development, or growth initiatives
• 3+ years of experience in managing projects and teams