Manager, Youth & Family Enrollment - Part Time

Position Purpose

Conduct thoughtful interviews, coach, and assess volunteers to build mentorship relationships in our community. Requires a high degree of customer service, process management and goal orientation. Outcomes/Goals

Outcomes/Goals

• Conduct in-depth interviews with children and parents/caregivers that occur primarily in-home, occasionally they occur virtually.
• Assess, coach, and apply factors contributing to successful and enduring mentoring relationships.
• Demonstrate a high level of proficiency and skill in assessing eligibility and appropriateness for the program.
• Ensure all parts of the Enrollment process are completed including background checks, references, collateral information collected, written assessment, and all other necessary paperwork.
• Process files and obtain all documentation in a timely manner, consistent with Program Policies.
• Maintain accurate and timely data in electronic and physical files.
• Other duties as assigned.

Job Competencies

• Relationship Building - Invests in internal and external enduring relationships. It takes time to build trust and explore interests. Demonstrates openness and honesty; listens well to others and truly values people. Can diffuse high-tension situations comfortably. Can motivate diverse people; shares wins & successes.
• Problem Solver - Can quickly find common ground and solve problems effectively for the good of all with minimal noise; encourages collaboration. Asks good questions and probes all sources for answers; can see underlying or hidden problems and patterns and doesn’t stop at the first answer.
• Assessment - Is a good judge of behaviors; can clearly articulate the strengths and limitations of people; acts on the information gathered in a timely manner.
• Planning and Time Management - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Uses his/her time and the time of others effectively.

Agency Values

• We Center Youth (the Individual and their Family)
• We Progress and Grow Intentionally
• We Cultivate Belongingness
• We Commit to Diversity, Equity, and Inclusion (DEI) Principles
• We Succeed When We Collaborate and Communicate