Manager, Workforce Strategy & Capacity Planning (BPO Operations)

Role Summary

The Manager, Workforce Strategy & Capacity Planning is responsible for building and evolving a scalable, data-driven workforce management system across BPO and internal operations. This role goes beyond traditional forecasting to actively shape demand by incorporating escalation reduction, AI, and self-service initiatives into workforce models.

About the role

This position is expected to support Central Time (CT) business hours. Work schedules may be adjusted as needed to meet business and customer needs.

Qualifications

• Bachelor’s degree in Business, Economics, Finance, Mathematics, Data Analytics, or related field preferred
• Equivalent practical experience strongly considered
• 5–8+ years in Workforce Management or Capacity Planning
• Experience with BPO operations
• Strong analytical data modeling skills
• Experience with WFM software tools
• AI & Digital Fluency

Skills

• Workforce Planning & Forecasting
• Demand Shaping & Escalation-Adjusted Modeling
• AI, Self-Service & Automation Scenario Modeling
• Operating Model & Workforce Optimization
• BPO Workforce Governance & Vendor Management
• Cost Modeling & Financial Alignment
• Reporting & Executive Communication

Benefits

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to Peopleteam@guardanthealth.com

Pay

The annualized base salary ranges for the primary location and any additional locations are listed below. This range does not include benefits or, if applicable, bonus, commission, or equity. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, education, job-related skills, job duties, and business need.

• Primary Location: Palo Alto, CA - $119,100 - $163,800
• Other US Location(s): - $101,235 - $139,230
• If the role is performed in Colorado, the pay range for this job is: $107,190 - $147,420

Schedule

Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.