Manager, Workers Compensation Claims - Remote

About the role

Crum & Forster is a market-leading property & casualty insurer with a 200-year history of providing expert risk management solutions. Headquartered in the PST time zone, the company is known for its strong financial strength (AM Best rating A+) and commitment to employee well-being.

Responsibilities

• Supervise a team of Claim Specialists handling claims of varying complexities.
• Monitor and report on claims trends to department leadership.
• Ensure compliance with Crum & Forster's claims handling best practices and legal/regulatory requirements.
• Collaborate with risk engineering, underwriting, account executives, vendors, and legal departments to address claims trends and implement guidelines.
• Provide technical support and stay updated on industry developments through publications, seminars, and legal decisions.
• Manage case reserves, approve case reserve recommendations, and negotiate settlements.
• Recruit, mentor, and retain qualified staff; develop and train direct reports.
• Establish and monitor regional office claims objectives.
• Engage with customers to discuss C&F's claims capabilities and address specific claim needs.
• Provide excellent customer service to both internal and external customers.

Requirements

• Bachelor’s degree or equivalent experience required.
• 8+ years of experience, preferably in a WC Claims Supervisory and/or Management position.
• Strong verbal and written communication skills.
• Experience with Microsoft Office suite of programs and Lotus Notes software applications.
• Some travel required.

Qualifications

• Well versed in California Workers' Compensation statute claims.
• Ability and willingness to work on special projects outside normal responsibilities.

Skills

• Knowledge of industry publications, seminars, and legal developments.
• Experience with case reserve management and settlement authority.
• Excellent customer service and negotiation skills.

Benefits

Crum & Forster offers a competitive compensation package, including a generous 401K employer match, employee stock purchase plan with matching, and comprehensive benefits. These include paid time off, health, dental, and vision insurance, as well as programs focused on employee wellness and career development. The company also supports community involvement through a matching donation program and volunteer opportunities.

Pay

The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $78,600.00 to a maximum of $147,700.00. Actual compensation is determined by various factors, including market pay, job responsibilities, and employee performance.

Schedule

Not specified.