Manager, Web Production

About the role

We're looking for an experienced web production and operations leader to manage the operational and technical foundation of our marketing website. You've seen best-in-class B2B SaaS web infrastructure up close, and you know how to bring order, structure, and momentum to a fast-moving web organization.

Responsibilities

• Own the Web Foundation and Operations
• Manage the technical and operational foundation of the marketing website: CMS architecture, deployment workflows, performance monitoring, integrations, documentation, and governance.
• Audit what exists today, flag technical debt, operational risk, or inefficiency, and build toward a scalable, maintainable system that supports long-term growth.
• Establish scalable processes for intake, prioritization, documentation, QA, deployment, and maintenance.
• Partner closely with marketing, product, and engineering to flag risks early and represent the web team's perspective in planning conversations.
• Manage & Support a Team of Web Developers
• Lead and support a team of web developers. Advocate for the team's needs, protect their time, prioritize their queue, remove blockers, and create an environment where developers can do their best work.
• Bring operational maturity and strong prioritization discipline to help the team balance speed, quality, maintainability, and business impact.
• Help create a calmer, more sustainable operating environment through strong communication and organization.
• Drive Scalable Tooling & AI Adoption
• Identify and implement AI-assisted workflows, automation opportunities, and modern tooling that improve developer efficiency and reduce manual overhead.
• Help the team work smarter as website complexity, content volume, experimentation, and localization needs continue to scale.
• Vendor & Agency Management
• Assess and rationalize existing vendor and agency relationships. Create documentation and transition plans where institutional knowledge currently exists outside the organization.
• Establish clearer ownership boundaries, documentation standards, and operational processes that improve long-term maintainability.

Requirements

• 10+ years of experience in web production, web operations, or a related technical leadership role, ideally in B2B SaaS.
• Deep familiarity with modern web infrastructure, CMS platforms, deployment workflows, performance tooling, and front-end development operations.
• Strong understanding of developer experience and engineering best practices — you know what good looks like and can articulate why.
• Proven experience managing or leading a web development team.
• Experience operating high-traffic or highly cross-functional marketing websites.
• Strong communicator who can advocate for technical decisions with non-technical stakeholders.
• Experience creating scalable operational processes, documentation standards, and ownership models.
• Comfortable making difficult tradeoff decisions and bringing clarity to complex environments.
• Experience with AI-assisted development tooling and automation workflows.
• Tools: Google Analytics, HubSpot, GTM (plus familiarity with reporting and analytics).

Qualifications

• Mandatory And Required Skills For All ThoughtSpot Roles
• AI Literacy and Workflow Integration
• Hands-on Experience to Leverage AI Tools (Industry-leading LLMs)
• Effective Prompt Writing for AI Tools
• AI Mindset: Curiosity in exploring new AI tools, Adaptability to quickly learn and implement new, emerging AI technologies, Critical thinking to know when to identify when AI should be used versus when human judgement is necessary

Benefits

Hybrid Work at ThoughtSpot Spotters are expected in-office 3 days per week to experience the energy of their local office. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.

Pay

The Pay Range For This Role Is 145,000 - 195,000 USD per year(US - Chicago)