Manager, Production
About the role
The Manager, Production is responsible for planning and managing production for all kitted product at the NTFB, ensuring the distribution of quality product while enhancing the food bank’s volunteer experience. This position leads production staff and oversees inventory functions to meet production demands.
Education
Minimum qualifications include a Bachelor’s degree or equivalent combination of education and relevant experience.
Special Knowledge/Skills/Abilities
- Excellent customer service and interpersonal skills; ability to maintain key vendor relationships
- Skilled speaker and comfortable giving verbal instructions to groups of all sizes and ages
- Ability to prioritize and handle simultaneous assignments in a fast-paced environment
- Proficiency with Microsoft applications (Outlook, Word, Excel)
- Strong technical skills utilizing CRM and ERP systems
- Working knowledge of database management, inventory management, and forecasting tools
- Ability to create and maintain budgets
- Experience with a forklift and motorized pallet jack is preferred
Experience
- 2 years of experience in a warehouse, production, or distribution environment
- Supervisory experience preferred
Principal Duties and Responsibilities
- Manage builds and projected forecasts to align volunteer resources with production goals; develop production plans
- Oversee the planning and organization of the kitting production process to ensure availability of inventory, equipment, and labor resources
- Report production builds and output on a weekly basis
- Confirm availability of raw materials and facilitate physical movement of kitted product throughout the production process
- Optimize volunteer resources to ensure high-quality and cost-effective kitted product
- Responsible for estimating and monitoring expected output for each volunteer effort and adjusting production plans to balance availability of volunteers, product, and program needs
- Provide quality control of inventory management
- Enforce the NTFB Operational Master Cleaning Plan and ensure staff follows all applicable safety policies and procedures
- Design and develop work plans, process improvements, and policies
- Promote a positive work environment where staff feels engaged, valued, and motivated
- Equitable and timely leadership of performance management and team objectives
- Perform other tasks and duties as assigned
Supervisory Responsibilities
- Lead a team of 4 direct reports
Mental Demands
The person in this position must adapt well to workplace stressors such as customer complaints, maintaining security of people and property, and competing priorities of reasonable or high significance to the successful function of the unit. Must be able to gather and classify information for the purposes of notifying those impacted.
Physical Demands
While performing the duties of this job, the employee is frequently required to stand; walk; bend; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Must regularly lift and/or move up to 15 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 50 pounds.
Ability to operate electric pallet jack, forklift, and scissor lift and other warehouse equipment following completion of mandated training.
Environmental Factors
- Moderate to loud noise (e.g., light traffic business office with open floor plan with computers, phone, and printers, and medium to heavy traffic in the warehouse with music, forklifts, and pallet jacks)
- Ability to work in varying internal (hot and cold) temperature levels in the warehouse
- Varying schedule Monday - Saturday, 8:30 AM - 5:00 PM, with some evenings
- Able to participate in events outside the traditional workday schedule on occasional weekends