Manager, Web Production

About the role

We're looking for an experienced web production and operations leader to manage the operational and technical foundation of our marketing website. You've seen best-in-class B2B SaaS web infrastructure up close, and you know how to bring order, structure, and momentum to a fast-moving web organization.

Responsibilities

• Own the Web Foundation and Operations
• Manage the technical and operational foundation of the marketing website: CMS architecture, deployment workflows, performance monitoring, integrations, documentation, and governance.
• Audit what exists today, flag technical debt, operational risk, or inefficiency, and build toward a scalable, maintainable system that supports long-term growth.
• Establish scalable processes for intake, prioritization, documentation, QA, deployment, and maintenance.
• Partner closely with marketing, product, and engineering to flag risks early and represent the web team's perspective in planning conversations.
• Manage & Support a Team of Web Developers
• Lead and support a team of web developers. Advocate for the team's needs, protect their time, prioritize their queue, remove blockers, and create an environment where developers can do their best work.
• Bring operational maturity and strong prioritization discipline to help the team balance speed, quality, maintainability, and business impact.
• Help create a calmer, more sustainable operating environment through strong communication and organization.
• Drive Scalable Tooling & AI Adoption
• Identify and implement AI-assisted workflows, automation opportunities, and modern tooling that improve developer efficiency and reduce manual overhead.
• Help the team work smarter as website complexity, content volume, experimentation, and localization needs continue to scale.
• Vendor & Agency Management
• Assess and rationalize existing vendor and agency relationships. Create documentation and transition plans where institutional knowledge currently exists outside the organization.
• Establish clearer ownership boundaries, documentation standards, and operational processes that improve long-term maintainability.

Requirements

• 10+ years of experience in web production, web operations, or a related technical leadership role, ideally in B2B SaaS.
• Deep familiarity with modern web infrastructure, CMS platforms, deployment workflows, performance tooling, and front-end development operations.
• Strong understanding of developer experience and engineering best practices — you know what good looks like and can articulate why.
• Proven experience managing or leading a web development team.
• Experience operating high-traffic or highly cross-functional marketing websites.
• Strong communicator who can advocate for technical decisions with non-technical stakeholders.
• Experience creating scalable operational processes, documentation standards, and ownership models.
• Comfortable making difficult tradeoff decisions and bringing clarity to complex environments.
• Experience with AI-assisted development tooling and automation workflows.

Qualifications

• Tools: Google Analytics, HubSpot, GTM (plus familiarity with reporting and analytics).

Skills

• AI Literacy and Workflow Integration
• Hands-on Experience with AI Tools
• Effective Prompt Writing

Benefits

Hybrid Work at ThoughtSpot Spotters are expected in-office 3 days per week to experience the energy of their local office. This approach balances the benefits of in-person collaboration and peer learning with the flexibility needed by individuals and teams.

Pay

The Pay Range For This Role Is 160,000 - 210,000 USD per year (Mountain View, CA) 145,000 - 195,000 USD per year (US - Chicago)