Manager, Warehouse Operations Outbound

Job Summary

The Warehouse Department Manager will provide leadership and direction in a high volume outbound, B2C small parcel environment, supervise and coordinate activities of team members concerned with picking, packing, shipping, receiving and fulfillment as it relates to preparing it for same day shipping both nationally and internationally via expedited carrier services, maintain a safe, effective and orderly work environment, schedule, continuous process improvement and maintain positive vendor relationships.

Job Expectations

• May order department supplies as needed
• Plan, schedule, and coordinate departmental activities to fulfill sales orders, meet inventory requirements, and deliver manufactured products in a timely fashion
• Study and standardize procedures to improve efficiency of team members
• Maintain harmony among team members and resolve grievances
• Confer with other managers in the distribution center to ensure coordination of other warehouse activities
• Confer with other managers outside of the distribution center to ensure coordination of other functions such as inventory management and quality assurance
• Maintain a safe and organized work environment
• Responsible for working with other departments to assist in resolving issues related to order fulfillment, inventory accuracy and invoicing
• Document and maintain all warehouse procedures as they relate to a receiving/replenishing/picking/packing/shipping environment
• Responsible for improving and maintaining inventory accuracy
• Responsible for evaluating and planning labor for upcoming warehouse needs
• Engages in the typical responsibilities of a manager requiring evaluating, organizing, integrating and delegating
• Plans, directs and coordinates all activities of the warehouse department in an organized, safe and sanitary work environment that is in compliance with the Company’s policies, OSHA and government regulations
• Maintains and manages all aspects of team member performance to include administering write-ups/counseling
• Contains and/or reduces cost and drives productivity within the department
• Cooperates in a cross-functional manner as a change agent with all departments within the company
• Manages workflow to meet planned department productivity standards
• Manages and directs 3rd party vendor activities
• Train new or newly assigned team members in the proper methods and standard operating procedures of a job function
• Work closely with global logistics team and external shipping services to ensure on-time delivery of packages
• Ensure correct shipment of domestic, international and dangerous goods orders
• Completes special projects as determined

Required Knowledge, Skills and Abilities

• Excellent organizational and managerial skills
• Excellent communication skills – written, oral, reading and understanding
• Ability to work extended hours and weekends

Equipment Knowledge

• Experience with Microsoft Office Suite Programs (i.e.: Microsoft Work, Excel) and Google Office

Experience Requirements

• Generally requires a minimum of three (3) to five (5) years of supervisory warehouse experience in an automated environment

Education Requirements

• Bachelor’s Degree in Business Management or related field highly preferred, or a combination of education and equivalent work experience

Folded Metadata

The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations. Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for. iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.