Manager, Warehouse Conway (53680)

About the Role

This position leads the Preferred Medical Distribution Center in Conway, AR. The Distribution Center Manager oversees all aspects of the operation and is responsible for ensuring excellence in customer experience, a safe workplace, operational efficiencies, and financial performance. This role builds a high-performing team and positive work environment while maintaining compliance with regulatory and quality management system standards. The manager will also develop customer relationships and partner with key stakeholders across the company.

• Develop people, processes, systems, staffing plans, equipment needs, and facility layout to consistently provide a positive and profitable customer experience.
• Lead the distribution center associates, partner with stakeholders across the company, and manage customer relationships in a manner where people consistently experience you positively.
• Invest in associate recruitment, training programs, coaching and development, performance management, building a high-performing and empowered team, and fostering a culture that people enjoy and find rewarding.
• Manage individual and team performance to achieve daily, weekly, and monthly metrics.
• Understand root causes of performance variances and drive corrective actions.
• Champion continuous improvement and empower people within the distribution center and across the company to identify opportunities, develop implementation plans, and drive meaningful improvements in customer experience, cost, quality, and safety.
• Achieve a safe workplace and culture that is OSHA compliant through processes, training, safety talks and walks, and best practices.
• Ensure compliance with regulatory (e.g., FDA) and quality management system standards.

Requirements

• Bachelor's degree or equivalent experience.
• 8+ years of experience working in a distribution center with progressive responsibilities over time, including leading people.
• 2+ years of experience working in a healthcare / medical / pharmaceutical distribution center is strongly preferred.
• Licensed Florida Designated Representative is a plus.
• Demonstrated track record of achieving stringent customer service objectives, driving labor productivity and continuous improvement, and maintaining a safe workplace.
• Adept at building a high-performing team through team building, coaching and developing associates, motivating and inspiring team members, and assessing and managing associate performance against expectations.
• Skillful in driving associate engagement and collaboration within a distribution center and across a company.
• Computer literacy and proficiency with Microsoft Office, a warehouse management system (WMS), and an enterprise resource planning (ERP) system is required.
• Experienced in creating, implementing, and sustaining standard operating procedures.
• Firsthand experience working in an ISO 9001 certified facility is a plus.

Skills & Competencies

• Customer focus.
• Excellent soft skills and interpersonal dynamics.
• Results-driven.
• Managing and measuring work.
• Directing others.
• Process management.
• Detail-oriented.

Personal Attributes

• Leadership presence balanced with humility.
• Maintains a positive attitude and fosters a positive work culture.
• Strong work ethic, “can do” attitude, and “roll-up your sleeves” mentality.
• Transparent, fact-based, and oriented toward process, action, and results.
• Passionate and energetic with the ability to inspire.
• Collaborative and consistently builds positive working relationships.

About the Company

Preferred Medical and its parent company NDC (https://www.ndc-inc.com/) are headquartered in Nashville, TN and for over 70 years have been leading healthcare distributors and supply chain solutions providers. The company partners with manufacturers, distributors, GPOs, and providers to provide patients with the products they need to improve their quality of life.