Manager, Visual Merchandising

About Us

Macy’s is more than just a store—we’re a story that has captured the hearts and minds of America for over 160 years. From innovations and traditions to iconic events like the Macy’s 4th of July Fireworks and the Thanksgiving Day Parade, we’ve been part of countless memorable moments. Join us and help write the next chapter in our story.

About the Role

The Manager, Visual Merchandising enhances the customer experience through creative merchandise presentations, seasonal fashion trend statements, and three-dimensional visual displays. This role collaborates with Style Merchandise Managers to establish a symbiotic partnership focused on workload planning, new receipt placement, and visual styling to create a cohesive customer experience. The Visual Manager inspires customers by strategically placing visual elements, recruits colleagues with creative and style talent, analyzes business reports for strategic decision-making, ensures promotional accuracy, and coordinates merchandise moves with other store leaders.

Responsibilities

• Re-establish training standards, experiences, and tools to enhance institutional skill levels.
• Increase the frequency of style and outfit refreshes to excite repeat and attract new customers.
• Test the frequency and detail of visual merchandising displays (VMDs).
• Foster a symbiotic partnership with the Style Merchandise Manager, coordinating workload planning, new receipt placement, visual styling, and sales optimization.
• Evaluate and enhance the customer’s shopping experience by strategically placing visuals in relevant areas to create captivating in-store displays that boost sales and profitability.
• Pay meticulous attention to detail in arranging displays and ensuring merchandise is presented in an enticing and organized manner.
• Analyze reports to review business results, taking appropriate action to capitalize on strengths and address deficiencies.
• Partner with the Executive team to ensure a high level of execution.
• Ensure the accuracy of promotional presentations, merchandise placement, seasonal fashion trend statements, and sales and event setups.
• Coordinate selling floor fixture and merchandise moves with other Store Leaders.
• Establish a high level of shortage awareness and effectiveness, ensuring the implementation of all policies and procedures.
• Guide store management and support teams on merchandising standards, proper fixture utilization, and techniques.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.

Requirements

• Bachelor’s degree or equivalent work experience in a related field.
• Effective written and verbal communication skills.
• Ability to draft reports and present to management and internal/external business partners.
• Ability to interpret technical documents such as safety rules, operating instructions, and procedure manuals.
• Proficiency in basic math: addition, subtraction, multiplication, division, fractions, decimals, rates, ratios, percentages, and interpreting bar graphs.
• Physical requirements: heavy lifting, constant moving, standing, and reaching with arms and hands; standing for at least two consecutive hours; lifting at least 30 lbs; stooping, kneeling, crouching, and climbing ladders; may involve reaching above eye level; requires close vision, color vision, depth perception, and focus adjustment.

Skills

• Visual Merchandising Expertise: Deep understanding of visual merchandising concepts, creative presentation, and three-dimensional display techniques.
• Leadership and Collaboration: Foster partnerships with Style Merchandise Managers to optimize workload planning and visual styling.
• Training and Development: Ability to re-establish training standards and enhance institutional skill levels; guide and coach colleagues to uphold high visual standards.
• Strategic Thinking: Analytical skills to evaluate business reports, make strategic decisions, and address deficiencies.
• Customer Focus: Enhance the customer experience by strategically placing visual elements to inspire and engage both repeat and new customers.
• Passion for Retail: Genuine passion for the retail industry, staying updated on trends, and seeking continuous improvement.
• Adaptability: Ability to adapt quickly to changing fashion trends and market preferences.
• Recruitment: Effectively recruit colleagues with creative talent and style expertise to support the store’s visual workload.
• Coordination and Communication: Coordinate with Store Leaders for selling floor fixtures and merchandise moves; communicate merchandising standards, policies, and procedures.
• Accuracy and Attention to Detail: Ensure accuracy in promotional presentations, merchandise placement, and seasonal fashion trend statements.
• Shortage Awareness: Establish and maintain a high level of shortage awareness and effectiveness, implementing loss prevention policies.

Benefits

• Competitive pay and comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building and volunteer opportunities.
• Merchandise discounts and performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.