Manager, Virtualization and Wintel Engineering

W.R. Berkley Corporation is comprised of 60+ businesses alongside Berkley Technology Services (BTS) and other shared services groups. Here at BTS, our teams thrive in Berkley’s decentralized model, leveraging the power of being part of a long-standing heritage brand with extensive expertise while encouraging innovation and entrepreneurship. Our mission is to believe in the value of every voice, translate needs into capabilities, and secure the future of Berkley. We aim to be the foundation of Berkley through adaptable solutions, resilient environments, and an unmatched user-focused experience.

Responsibilities

• Provide leadership and mentoring in the design, implementation, and ongoing support of Windows and related infrastructure.
• Oversee a large diverse team of Server technicians, coordinating and prioritizing their workload.
• Monitor project status and communicate issues and successes as needed.
• Establish and maintain relationships with supported business units and their development teams.
• Stay abreast of new technologies, including open source, to understand possible implementations in the data center.
• Staff management responsibilities including sourcing talent, motivation, performance management, communications, goals alignment, and skills development.
• Proactively manage and deliver a High Availability/Disaster Recovery (HA/DR) infrastructure according to defined Service Level Agreements (SLAs).
• Responsible for Wintel Systems Architecture, Wintel Engineering Operations, Budget and Operating finances, Team Project and Resource Management, Interface with management teams, Plan with IT project managers and infrastructure technical architects, Perform routine audits, Develop and provide guidance, and Ensure team member knowledge transfer.
• Manage and coordinate routine maintenance and upgrades of all supported infrastructure.
• Enforce the creation of process documentation within the team, and ensure that there is team member knowledge transfer.
• Collaborate with technical staff, including project managers.
• Manage the planning, architecture, and oversee the implementation of policies and procedures to ensure system provisioning and maintenance is consistent with company goals, industry best practices, and regulatory requirements.
• Manage and coordinate vendor relationships ensuring selected vendors are providing optimal service and cost/value, including management and renewal of maintenance contracts.
• Participate and adhere to defined incident, problem, and change management best practices.
• Excellent communication skills particularly across functional technical areas.

Qualifications

• Managing individuals for a minimum of 7 years Microsoft Windows Server technology.
• Active Directory administration support for a minimum of 7 years.
• VMWare ESX and Virtual Center virtualization technologies design for a minimum of 3 years.
• DFS Replication (DFS-R) administration support for a minimum of 3 years.
• Citrix/Xen Server environment experience for a minimum of 5 years.
• Load balancing technologies design and operations.
• Solid knowledge of Web Server and database technologies.
• Solid knowledge of networking concepts and technologies (protocols, software & hardware components).
• Solid knowledge of SAN environments and technology.
• Solid knowledge of Disaster Recovery Planning and Execution.
• Patch Management Technology.
• Enterprise Monitoring Systems – SolarWinds, CA Vantage.
• Scripting languages (Powershell, VB script, PERL).
• Windows Systems backup and restore using various tools/utilities.
• Software Delivery/Unattended installation.
• Patch Management/SCCM/WSUS.
• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline.