Manager, Veterinary Programs - Orem, UT

About the role

Veterinary Program Managers are key leaders responsible for the daily functions, efficient operations, and growth of veterinary programs. Managers act with urgency, leading teams to accomplish important tasks and play a direct role in achieving Best Friends Animal Society's no-kill mission and organizational success. Managers may receive intensive assignments in a particular program, based on organizational needs.

Culture Statement and Responsibility

We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it's how we generate and respond to change, it's how we plan and make decisions, it's how we do what we do.

Responsibilities

• Demonstrate kindness and the Golden Rule in our everyday actions by practicing inclusion and respect for every person for the value they bring to the table
• Be a role model for the spirit of authenticity, kindness, and positive influence with each other, our visitors, and volunteers as well as the animals every day. This includes listening, being present, being supportive of others, and demonstrating compassion and curiosity in conflict
• Lead and manage teams, provide strategic direction, and promote lifesaving objectives; oversee, coordinate, and ensure efficient operations of high-quality veterinary care teams of staff and volunteers; contribute to strategies for operational efficiency, superior customer service, and increased lifesaving
• Provide support, training, mentoring, and performance feedback; conduct performance conversations; participate in recruitment and hiring; ensure teams meet expectations for Best Friends' program requirements and procedures; lead teams so that each person achieves their fullest potential as contributors to Best Friends mission and goals
• Prepare and manage the department's operational budget, forecasting, and performance metrics; participate in the maintenance of physical facilities or vehicles; develop a comprehensive knowledge of Best Friends' programs to advise teams
• Work collaboratively with and assist Best Friends' team members in all areas of operations to achieve lifesaving goals; follow policies, procedures, and task lists, including accurate and timely communications, work completion, data entry, and recordkeeping
• Maintain a safe workplace, value, and model safe work practices, adhering to organizational safety practices and rules, and addressing or communicating to leadership about unsafe practices and conditions
• Maintaining inventory, supply ordering, upkeep of medical supply accounts
• Relationship building with coalition partners, other Best Friends departments, and members of the public
• Proficiency in all clinic rotations
• Real-time performance conversations/performance management
• Collaboration with DVM to ensure proper medical protocol adherence/best practices
• Accounting and billing management
• Data collection/retention/tracking
• Focus on UT Co. strategic community goals i.e. TNVR
• Assist with managing our TNVR Voucher Program

Qualifications

• Experience in leading teams or managing people, including staff and volunteers, with a highly preferred record of programming growth
• Minimum of one year working or volunteering in an animal shelter, veterinary clinic, or hospital required
• Excellent communications skills: comfort with public speaking and presentation experience; ability to professionally advocate Best Friends' position on issues
• Bilingual or multilingual skills are preferred but not required
• Customer-centric, non-judgmental approach to engaging with adopters, partners, visitors, volunteers, and colleagues; familiarity and comfort with a conversational adoption process
• Ability to work with, leash, kennel, walk, and handle cats and dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs and cats
• Strong interpersonal skills, team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations
• Ability to work in a fast-paced environment with well-developed organization skills to juggle multiple competing tasks and demands
• Resourceful, get-it-done attitude; initiative to assist in any area or process; problem solving, seeking answers independently and enthusiastically; flexibility to persist until goals are achieved
• Proficiency with Microsoft Office products; familiarity with shelter software/animal management software, or desire to learn

Physical Requirements

• Routinely lift 40 pounds and perform daily strenuous activity including, but not limited to lifting, carrying, reaching, stooping, squatting, cleaning, and bending
• Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion
• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold
• Exposure to dogs, cats and other animals of all sizes, temperaments, and medical status
• Valid driver's license, meeting Best Friends Animal Society's driver qualification standards; ability to travel, including overnight stays, when needed
• Daily hours and days of the week may vary according to the needs of the department's schedule; position includes weekends, nights, and holiday work

Pay

This position's hiring range is anticipated to be $70,000 to 80,000 annually, depending on experience, plus great benefits!