Manager, UX & UI Design

About the role

It Starts Here Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make The UI Designer is responsible for creating intuitive, visually compelling, and highly usable digital experiences across web and mobile applications. Working closely with UX Designers, Product Managers, Product Owners, and development teams, this role transforms user research, workflows, interaction models, and wireframes into polished visual designs and interactive prototypes that align with established design systems, accessibility standards, and brand guidelines. The UI Designer plays a critical role in bringing product experiences to life by creating high-fidelity screen designs, maintaining design system standards, and ensuring consistency across applications and platforms. This role partners closely with UX Designers, who lead research and experience definition, to produce detailed visual solutions that are ready for development and implementation. The ideal candidate combines strong visual design skills with a solid understanding of UX principles, accessibility, and responsive design. The successful candidate will be passionate about craftsmanship, attention to detail, and creating elegant user interfaces that balance user needs, business objectives, and technical constraints.

Responsibilities

• Collaborate closely with UX Designers to translate research findings, user flows, wireframes, and interaction models into polished visual designs.
• Create high-fidelity mockups, screen designs, and interactive prototypes for web and mobile applications using Figma.
• Apply and maintain design system standards, ensuring consistency across products, platforms, and development teams.
• Design responsive user interfaces that provide seamless experiences across desktop, tablet, and mobile devices.
• Create and maintain reusable UI components, patterns, templates, and documentation within the design system.
• Develop detailed design specifications and implementation guidance for development teams.
• Partner with Scrum teams throughout the development lifecycle to ensure designs are accurately implemented and meet quality standards.
• Create visual assets, layouts, interaction states, and user interface components that align with business requirements and brand standards.
• Collaborate with Product Managers, Product Owners, UX Designers, developers, and business stakeholders to deliver user-centered solutions.
• Participate in product discovery sessions, design reviews, usability testing, and stakeholder feedback sessions.
• Advocate for accessibility, visual consistency, and best practices in interface design.
• Contribute to the evolution and governance of enterprise design systems and component libraries.
• Review implemented solutions and recommend refinements to improve usability, consistency, and visual quality.
• Stay current with UI design trends, emerging technologies, accessibility standards, and industry best practices.

Requirements

Bachelor's Degree (BA/BS) in Graphic Design, Visual Design, Digital Design, User Experience Design, Human-Computer Interaction (HCI), Interaction Design, Digital Media, or a related field required.

Qualifications

• 5–7 years of professional experience in UX research, product discovery, interaction design, information architecture, usability testing, and experience design required.
• Demonstrated experience conducting customer research, synthesizing findings, and translating insights into actionable product and design recommendations required.
• Experience leading end-to-end UX activities from discovery and research through validation and delivery required.
• Experience creating user flows, journey maps, wireframes, prototypes, and information architecture for complex digital products required.
• Hands-on experience with usability testing, accessibility reviews, and evidence-based design practices required.
• Experience partnering with product management, technology teams, and business stakeholders in Agile development environments required.
• Experience building or contributing to enterprise design systems and reusable interaction patterns preferred.
• Experience delivering solutions for complex business workflows and enterprise applications preferred.
• Experience in financial services, insurance, healthcare, or other regulated industries preferred.
• Experience with accessibility standards and WCAG compliance required.

Skills

• Strong portfolio demonstrating expertise in UI design, visual design, responsive design, and digital product design for web and mobile applications.
• Expert proficiency with Figma and modern design and prototyping tools.
• Strong understanding of typography, color theory, layout, spacing, visual hierarchy, iconography, and interface design principles.
• Experience designing and maintaining scalable design systems, component libraries, and style guides.
• Ability to transform UX