Manager, User Operations

Location: Exton, PA (Hybrid)

About the role

The User Operations Manager will focus on managing the performance and responsibilities of the Exton-based User Operations Team. The team handles order processing, invoicing, contract creation and adjustments, records management, audit integrity, and more. Strong leadership, process comprehension, communication skills, and attention to detail are essential.

Responsibilities

• Salesforce and Workday account and contract set-up expertise.
• Contract administration and invoice query resolution.
• Support Renewal Representatives and Enterprise Analysts on contract renewals, providing invoice and contract corrections.
• Process SELECT cancellations, new SELECT orders, and new product orders.
• Process E365/EPS orders, conversions, renewals, and ARR maintenance.
• Maintain Salesforce and Workday contract subscription records for contact, product, and pricing accuracy.
• Abide by product/subscription policies and maintain financial controls.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a closely related field, or relevant training or experience.
• 5+ years of progressive experience in Financial Operations, Order-to-Cash (O2C) processing, Contract Administration, or Billing Shared Services.
• 2+ years of experience in a supervisory or management role leading order management or financial billing specialists.
• Proven track record working within a global SaaS or Enterprise Software company is preferred.
• Must be authorized to work in the U.S. without current or future employer sponsorship.

Benefits

• A great team and culture.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• An attractive salary and benefits package.
• A commitment to inclusion, belonging, and colleague wellbeing through global initiatives and resource groups.
• A company committed to making a real difference by advancing the world’s infrastructure for better quality of life.

About Bentley Systems

Around the world, infrastructure professionals rely on Bentley Systems’ software to design, build, and operate resilient infrastructure for transportation, water, energy, cities, and more. Founded in 1984 by engineers for engineers, Bentley is the partner of choice for engineering firms and owner-operators worldwide, with software spanning engineering disciplines, industry sectors, and infrastructure lifecycle phases. Through digital twin solutions, Bentley helps infrastructure professionals unlock the value of their data to transform project delivery and asset performance.

www.bentley.com