Manager, Underwriting Support

Responsibilities

• Lead, mentor and develop account managers and supervisors.
• Establish team goals, performance metrics and capacity plans aligned with business objectives.
• Drive a culture of accountability, quality and continuous improvement.
• Oversee end to end underwriting support operations new business set up, policy issuance, renewals and endorsements.
• Ensure consistent application of procedures, workflows and best practices.
• Manage volume fluctuations and resource allocation to support underwriting demand.
• Own quality management processes, including audits, remediation and reporting.
• Ensure regulatory compliance, internal controls and adherence to underwriting guidelines.
• Identify operational risks and implement mitigation strategies.
• Lead process optimization initiatives to improve efficiency, accuracy and customer experience.
• Partner with technology and underwriting teams on system upgrades, automation and data initiatives.
• Analyze KPIs and performance data metric trends to inform decisions and improvements.
• Serve as a key operational partner to underwriting leadership.
• Communicate performance, risks, and recommendations to senior leadership.
• Collaborate to support product growth and operational initiatives.
• Support budget planning, forecasting and vendor or outsourcing strategies as applicable.
• Optimize staffing models and leverage tools/automation to manage costs and scale operations.

Qualifications

• Must have an Associate’s degree.
• Must have 5+ years of underwriting or insurance operations experience.
• Must have 3+ years of people management experience, managing supervisors or a large team.
• Must have a strategic mindset with hands-on operational expertise.
• Must have strong leadership and change management capabilities.
• Must have advanced analytical and problem-solving skills.
• Project and process management skills.
• Must have a deep understanding of underwriting workflows and insurance systems.
• Must have excellent executive level communication and stakeholder management skills.
• To qualify, all applicants must be authorized to work in the United States and must not require, now or in the future, VISA sponsorship for employment purposes.

Benefits

• Comprehensive benefits package including 26 PTO days (entry level) + 12 company holidays = 38 paid days off.
• 7% 401(k) company match and additional profit sharing.
• Hybrid work environment.
• Numerous training and development opportunities.
• Healthcare and wellness programs.
• Opportunity to earn performance-based bonuses.
• College loan assistance support plan.
• Education assistance program.
• Mentorship program.
• Dress for your day policy.

Pay

The annual gross salary range associated with this posting is $80,800 – $127,900. This range represents the anticipated low and high end of the base salary for this position. Actual salaries will vary based on factors such as a candidate's qualifications, skills, competencies, and geographical location related to this specific role. The total compensation will include a base salary, performance-based bonus opportunities, 401(K) match, profit-sharing opportunities, and more. To view details of our full benefits, please visit https://www.iatinsurancegroup.com/careers/benefits.