Manager, Training and Employee Development

About the Role

Manage, conduct, and lead education and training programs aligned with the company’s business strategy for field service, safety, sales, and business functions. This position focuses on developing, implementing, and administering human performance initiatives for all company associates, with an emphasis on field services. Key responsibilities include managing training efficacy, monitoring training KPIs, and ensuring education programs meet current and future business needs.

Responsibilities

• Coordinate company resources to deliver effective and informative education and training for field service and sales team members on power system apparatus, preventive maintenance and testing, engineering, safety, and sales, adhering to InterNational Electrical Testing Association (NETA), National Fire Protection Association (NFPA), Institute of Electrical and Electronics Engineers (IEEE), and other industry standards.
• Provide training on company platforms and business systems for office and back-office team members.
• Oversee and manage education and training resources, including instruction, classrooms, lab areas, and associated equipment.
• Coordinate with and utilize Vertiv Learning and Development resources as applicable.
• Model and enforce company safety guidelines at all times.
• Manage and enforce classroom conduct in accordance with published policies.
• Perform course audits to ensure training delivery and content meet or exceed company expectations.
• Provide on-site support for Field Services, Sales, Commercial Training, or Business Operations education and training.
• Manage LMS (Vertiv Learning) support needs in collaboration with Vertiv Learning and Development.
• Maintain classrooms, training equipment, safety and test equipment, tools, spare parts, and lab equipment in proper working order.
• Develop, manage, and maintain course materials, including assessing training needs and certification requirements.
• Organize, develop, and maintain presentation content and associated materials.
• Collaborate with company and industry Subject Matter Experts to develop and write training documentation based on the latest industry standards.
• Utilize computer-based and multimedia curriculum and technology for design, development, and delivery of materials to maximize student learning.
• Review training materials for compliance and relevance per established revision schedules.
• Identify the best mode of delivery (online, self-paced, virtual, classroom, or lab) based on content and complexity.
• Incorporate safety into training where applicable.
• Develop and maintain training assessments.
• Coordinate and oversee third-party training such as Megger, Valence, and Thermography.
• Support employee NETA certification advancement through in-house course development and improvement.
• Provide guidance to NETA employees on certification advancement and communicate training and development needs to managers and supervisors.
• Continuously support and develop the company’s Qualification Card platform for On-the-Job Training (OJT).
• Track employee progress and development, identify remedial, new technology, and advanced training needs.
• Practice continuous improvement in all aspects of the job, incorporating student feedback and lessons learned.
• Attend professional development training and conferences to remain current on industry standards.
• Complete administrative tasks accurately and timely, including expense reports, trip reports, time cards, and student evaluations.
• Oversee required training supplies and materials to enhance instruction programs.

Requirements

• Graduate Engineer (BSEE) with a minimum of 6 years in related electrical power field engineering and training, or graduate of applicable electrical technical school or military equivalent with a minimum of 10 years in related electrical power field engineering training experience (advanced degrees such as MSEE and MBA preferred).
• Experience and knowledge in adult learning methods, emotional intelligence, 6D’s, and The Kirkpatrick Learning Model.
• NETA, NFPA, IEEE, IAEI, and/or other professional organization involvement preferred.
• Strong knowledge of the National Electrical Code and industry standards such as OSHA, NETA, and NFPA.
• Strong background and experience in all types of switchgear and equipment testing.
• Thorough knowledge of electrical apparatus testing with a strong theoretical understanding of electrical power systems and problem evaluation.
• Exceptional writing and verbal communication skills, with an emphasis on presentation skills.
• Demonstrated ability to work well with others, use sound judgment, and possess good technical, teaching, and business knowledge.
• Excellent organizational and time management skills.
• Positive attitude and flexibility in a rapidly changing environment.
• Detail-oriented and self-motivated with the ability to work without direct supervision.
• Excellent PC skills, including all Microsoft Office products and web-based technologies.
• Valid driver’s license.
• Ability to make public speaking presentations as assigned.
• Periodic travel to various training sites and customer locations required.

Skills

• Customer Focus: Dedicated to meeting expectations and requirements of internal and external customers; uses customer information for improvements; acts with customers in mind; establishes and maintains effective customer relationships.
• Decision Quality: Makes sound decisions based on analysis, wisdom, experience, and judgment; solutions and suggestions are typically accurate; sought out for advice and solutions.
• Integrity and Trust: Widely trusted; direct and truthful; presents unvarnished truth appropriately; keeps confidences; does not blame others or misrepresent for personal gain.
• Analytical Ability: Designs surveys, collects, organizes, and analyzes complex data to identify trends and solutions; presents data clearly.
• Presentation Skills: Effective in formal presentation settings, both internally and externally; commands attention and manages group processes.
• Priority Setting: Independently identifies and focuses on what’s important; eliminates distractions and roadblocks; creates focus.
• Problem Solving: Uses rigorous logic to solve difficult problems; probes sources for answers; identifies hidden problems; excels at honest analysis; looks beyond the obvious.

About Us

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.

• Core Principles: Safety, Integrity, Respect, Teamwork, Inclusion.
• Strategic Priorities: High-Performance Culture, Customer Focus, Operational Excellence, Innovation, Financial Strength.
• Vertiv Behaviors:
  • Own it
  • Act with urgency
  • Foster a customer-first mindset
  • Think big and execute
  • Lead by example
  • Drive continuous improvement
  • Learn and seek out development
  • Promote transparent and open communication

Vertiv (NYSE: VRT) brings together hardware, software, analytics, and ongoing services to enable vital applications to run continuously, perform optimally, and grow with business needs. Vertiv solves challenges for data centers, communication networks, and commercial and industrial facilities with a portfolio of power, cooling, and IT infrastructure solutions and services. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and operates in more than 130 countries.