Manager, Training and Doc

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate, etc. We need to parse the posting. Key sections: - About the role: description paragraph at start: "Jeppesen ForeFlight is seeking an innovative Training and Documentation Manager to lead a team of Instructional Designers, Instructors, and Technical Writers dedicated to our Flight Planning suite of products. This role drives operational execution—managing day-to-day authoring, instructor scheduling, deliverable tracking, and the integration of modern AI workflows—to deliver technical documentation and training programs to aviation customers, employees (Customer Success, Implementation, Support), and partners. A key focus of this position is leveraging AI strategies and data-driven insights to maximize training impact, accelerating adoption rates (Time-to-Value/TVV), user engagement, and operational proficiency. This is a hybrid roll and can be located in our Austin TX or Englewood CO office." We can put that in

. - Responsibilities: list under "Key Responsibilities" with subheadings: Team Leadership, Innovation & AI Enablement; Documentation & Release Tracking; Training Impact, Adoption & Performance Metrics; Cross-Functional Coordination. Each has bullet points. We need to extract bullet points. Let's list them: Team Leadership, Innovation & AI Enablement: - Direct, coach, and manage a dedicated team of Instructional Designers, Instructors, and Technical Writers, fostering continuous professional development. - Champion innovation by operationalizing practical AI-driven workflows (such as LLM-assisted drafting, automated editorial checks, and AI-accelerated learning asset creation) to increase team efficiency and content quality. - Leverage AI-driven tools, personalization, and analytics to optimize learning pathways, accelerate user comprehension, and directly enhance training outcomes. - Ensure team deliverables adhere to established structured authoring standards, technical style guides, instructional quality frameworks, and delivery best practices. Documentation & Release Tracking: - Manage the delivery pipeline for technical documentation (user manuals, release notes, integration guides, standard operating procedures) across the Flight Planning product lifecycle. - Manage project milestones and remove execution blockers to ensure documentation and learning assets achieve "Ready for Release" sign-off in lockstep with agile software release cadences. Training Impact, Adoption & Performance Metrics: - Utilize AI analytics and performance tracking to measure and continuously improve key enablement metrics, demonstrating clear business impact: - Time-to-Value (TVV) & Adoption Rates: Shortening customer and employee time-to-competency on new Flight Planning features and workflows. - Training Effectiveness & Retention: Assessing learner competency, course completion rates, and post-training proficiency assessments. - Operational Impact: Measuring reductions in support ticket volume and faster issue resolution resulting from updated documentation and targeted training. - CSAT / Net Promoter Score (NPS): Monitoring learner satisfaction scores across classroom, virtual, and self-paced courses to continuously refine offerings. Cross-Functional Coordination: - Maintain regular alignment with Flight Planning Product Managers, Engineering, and User Experience (UXD) to track upcoming features, interface designs, system changes, and release timelines. - Partner closely with Customer Success, Professional Services/Implementation, and Support leadership to align training schedules, instructor capacity, and documentation handoffs with customer go-lives. - Collaborate with central content architecture and LMS platform leads to ensure smooth publishing pipelines through CCMS authoring workflows and digital learning systems. We can flatten these into a single

list under Responsibilities, or we could have subheadings but only allowed headings are the specified ones; we can't add custom headings. So we should put all responsibilities under a single
list. - Requirements: maybe "Basic Qualifications" corresponds to Requirements. We'll treat as Requirements. List Basic Qualifications bullet points: - People Management: 3+ years of direct people management experience leading instructional designers, technical instructors, or technical writers in an enterprise software environment. - Delivery Experience: Proven track record managing concurrent training and documentation deliverables to customer, employee (Support, CS, Services), and partner audiences. - AI & Impact Innovation: Practical experience applying AI-assisted tools and workflows to accelerate content production and drive measurable training impact (e.g., boosting TVV, engagement, and learning efficiency). - Metrics & Impact Focus: Demonstrated experience establishing and tracking training ROI and operational metrics (Time-to-Value, adoption curves, CSAT, course completion, support volume impact). - Operational & Scheduling Acumen: Strong capability in capacity planning, instructor scheduling, and workload management in fast-paced, recurring release cycles. - Technical Environment: Familiarity with modern Learning Management Systems (LMS), virtual classroom platforms, and project management tools (Jira, Confluence). We can put these as
• . - Qualifications: "Preferred Qualifications". We'll treat as Qualifications. List Preferred Qualifications bullet points: - Experience with structured authoring architectures (DITA XML) and Component Content Management Systems (CCMS). - Aviation background (commercial, business, or military aviation). - Direct experience with Flight Planning Operations or operational flight control software. - Licensed Aircraft Dispatcher (FAA Dispatcher Certificate or international equivalent) or pilot credentials. - Experience in complex software environments with high-reliability or mission-critical workflows. - Pilot or Aviation enthusiast We can put these as
  • . - Skills: Not explicitly listed; maybe we can infer from qualifications but we shouldn't invent. The instruction: include a section ONLY when the posting has real, specific content for it. There's no explicit Skills section; we could skip Skills. - Benefits: The posting includes benefits under "Why You Should Join (USA)" with bullet list: Medical, dental, vision insurance with Employer paid health premiums; Open PTO Policy; 401(k) with up to 10% company matching and immediate vesting; 12 Weeks Paid Parent Leave; Flight Training Rewards. We'll put those as
    • . - Pay: The posting includes "Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $122,000.00-$150,000.00". That's specific pay range. So we can include Pay section with that sentence. - Schedule: The posting mentions "This is a hybrid roll and can be located in our Austin TX or Englewood CO office." That's location/hybrid, not schedule. No explicit schedule like full-time, part-time, shift. So we should not create Schedule section because no specific schedule content. Thus sections: About the role (p), Responsibilities (ul), Requirements (ul), Qualifications (ul), Benefits (ul), Pay (p). Possibly also include a short p for location/hybrid? Could be part of About the role. We must not include Job ID etc. Now produce HTML fragment:

      About the role

      ...

      Responsibilities

      • ...
      ...

      Requirements

      ...

      Qualifications

      ...

      Benefits

      ...

      Pay

      Pay is based upon candidate experience and qualifications, as well market and business considerations: Summary Pay Range: $122,000.00-$150,000.00

      Make sure to preserve all substantive information. Ensure no boilerplate. Check that we didn't repeat job title. Good. Now craft the About the role paragraph: combine the initial sentences. "Jeppesen ForeFlight is seeking an innovative Training and Documentation Manager to lead a team of Instructional Designers, Instructors, and Technical Writers dedicated to our Flight Planning suite of products. This role drives operational execution—managing day-to-day authoring, instructor scheduling, deliverable tracking, and the integration of modern AI workflows—to deliver technical documentation and training programs to aviation customers, employees (Customer Success, Implementation, Support), and partners. A key focus of this position is leveraging AI strategies and data-driven insights to maximize training impact, accelerating adoption rates (Time-to-Value/TVV), user engagement, and operational proficiency. This is a hybrid role and can be located in our Austin TX or Englewood CO office." Note: original had "hybrid roll" typo; we correct to "hybrid role". Should we keep typo? We should preserve substantive information but not introduce errors? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. The typo is part of the posting; but we can correct obvious typo? Might be considered altering. Safer to keep as is: "hybrid roll". However that seems like a mistake; but we should not "invent" or "summarize away detail". Changing "roll" to "role" is a minor correction but could be considered inventing. I'd keep original text: "This is a hybrid roll and can be located in our Austin TX or Englewood CO office." Thus keep that. Now compile list items exactly as in posting. Responsibilities bullets: need to copy exactly. Let's extract each bullet verbatim. From posting: Team Leadership, Innovation & AI Enablement Direct, coach, and manage a dedicated team of Instructional Designers, Instructors, and Technical Writers, fostering continuous professional development. Champion innovation by operationalizing practical AI-driven workflows (such as LLM-assisted drafting, automated editorial checks, and AI-accelerated learning asset creation) to increase team efficiency and content quality. Leverage AI-driven tools, personalization, and analytics to optimize learning pathways, accelerate user comprehension, and directly enhance training outcomes. Ensure team deliverables adhere to established structured authoring standards, technical style guides, instructional quality frameworks, and delivery best practices. Documentation & Release Tracking Manage the delivery pipeline for technical documentation (user manuals, release notes, integration guides, standard operating procedures) across the Flight Planning product lifecycle. Manage project milestones and remove execution blockers to ensure documentation and learning assets achieve "Ready for Release" sign-off in lockstep with agile software release cadences. Training Impact, Adoption & Performance Metrics Utilize AI analytics and performance tracking to measure and continuously improve key enablement metrics, demonstrating clear business impact: Time-to-Value (TVV) & Adoption Rates: Shortening customer and employee time-to-competency on new Flight Planning features and workflows. Training Effectiveness & Retention: Assessing learner competency, course completion rates, and post-training proficiency assessments. Operational Impact: Measuring reductions in support ticket volume and faster issue resolution resulting from updated documentation and targeted training. CSAT / Net Promoter Score (NPS): Monitoring learner satisfaction scores across classroom, virtual, and self-paced courses to continuously refine offerings. Cross-Functional Coordination Maintain regular alignment with Flight Planning Product Managers, Engineering, and User Experience (UXD) to track upcoming features, interface designs, system changes, and release timelines. Partner closely with Customer Success, Professional Services/Implementation, and Support leadership to align training schedules, instructor capacity, and documentation handoffs with customer go-lives. Collaborate with central content architecture and LMS platform leads to ensure smooth publishing pipelines through CCMS authoring workflows and digital learning systems. We'll put each as
    • . Requirements bullets (Basic Qualifications): People Management: 3+ years of direct people management experience leading instructional designers, technical instructors, or technical writers in an enterprise software environment. Delivery Experience: Proven track record managing concurrent training and documentation deliverables to customer, employee (Support, CS, Services), and partner audiences. AI & Impact Innovation: Practical experience applying AI-assisted tools and workflows to accelerate content production and drive measurable training impact (e.g., boosting TVV, engagement, and learning efficiency). Metrics & Impact Focus: Demonstrated experience establishing and tracking training ROI and operational metrics (Time-to-Value, adoption curves, CSAT, course completion, support volume impact). Operational & Scheduling Acumen: Strong