Manager Trainee

About the Role

Our full‑time Manager Development Program is designed to provide Manager Trainees with the knowledge, skills, and experience needed to thrive in consumer finance and grow into leadership roles. In just 10‑12 months you’ll gain hands‑on experience in customer service, sales, financial management, and branch operations while earning competitive pay and performance‑based incentives.

Responsibilities

• Become proficient in customer service, sales, marketing, finance, and operations.
• Develop long‑term customer relationships by listening to customer needs and recommending the best service.
• Offer optional products to serve new and existing customers.
• Contact customers regarding payment reminders and arrangements.
• Assist the Manager in exceeding established office goals.
• Learn and provide support in management duties such as delegating employee workload and analyzing loan documents.
• Develop and demonstrate skills in recruitment, staff development, performance management, and leadership.
• Perform all other duties as assigned.

Requirements

• High School Diploma or GED.
• Willingness to relocate upon promotion into management.
• Valid driver’s license and reliable vehicle.
• Preferred: Sales, collections, or customer service experience.

Location

On‑site.

Schedule

Monday through Friday, 8:30 AM – 5:30 PM, with some extended hours during the week as needed, which may include Saturday.

Compensation

Competitive salary plus performance‑based incentives.

Benefits

• Health and well‑being options, including medical, dental, vision, employee assistance program, and life insurance.
• Up to 3% 401(k) match.
• Paid time off (16 days per year after one full year, cash back for unused time).
• Paid holidays.
• Annual raises and performance bonuses.
• Monthly incentive and employee referral bonuses.
• Participation in charitable campaigns.

Who We Are

Tower Loan has been a trusted name in consumer finance for over 90 years, providing individuals with responsible access to credit to help them achieve their financial goals. We offer personal loans, home equity loans, and retail financing, helping customers consolidate debt, cover unexpected expenses, and invest in their futures. With almost 260 office locations across eight states, our dedicated team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through a strong promote‑from‑within philosophy. At Tower Loan, we empower both customers and employees to build brighter futures.