Manager Trainee

About the Role

Our full‑time Manager Development Program is designed to give Manager Trainees the knowledge, skills, and experience needed to thrive in consumer finance and grow into leadership roles. In just 10‑12 months you’ll gain hands‑on experience in customer service, sales, financial management, and branch operations while earning competitive pay and performance‑based incentives.

Responsibilities

• Become proficient in customer service, sales, marketing, finance, and operations.
• Develop long‑term customer relationships by listening to needs and recommending the best service.
• Offer optional products to serve new and existing customers.
• Contact customers regarding payment reminders and arrangements.
• Assist the Manager in exceeding established office goals.
• Support management duties such as delegating employee workload and analyzing loan documents.
• Develop and demonstrate skills in recruitment, staff development, performance management, and leadership.
• Perform all other duties as assigned.

Requirements

• High School Diploma or GED.
• Willingness to relocate upon promotion into management.
• Valid driver’s license and reliable vehicle.
• Preferred: Sales, collections, or customer service experience.

Location

On‑Site

Schedule

Monday through Friday, 8:30 AM – 5:30 PM, with some extended hours during the week as needed, which may include Saturday.

Benefits

• Health and well‑being options: medical, dental, vision, employee assistance program, and life insurance.
• Up to 3% 401(k) match.
• Paid time off – 16 days per year after one full year (cash back for unused time).
• Paid holidays.
• Annual raises and performance bonuses.
• Monthly incentive and employee referral bonuses.
• Participation in charitable campaigns.

Company Overview

Tower Loan has been a trusted name in consumer finance for over 80 years, providing personal loans, home equity loans, and retail financing to help customers consolidate debt, cover unexpected expenses, and invest in their futures. With nearly 260 office locations across six states, we pride ourselves on building strong customer relationships and delivering personalized financial solutions in person, by phone, and online. Our culture emphasizes growth, development, and a strong promote‑from‑within philosophy, empowering both customers and employees to build brighter futures.