Manager Trainee

About the role

We are seeking a Manager Trainee to join our dynamic team. This role will provide hands-on experience in various areas of consumer finance, including customer service, sales, financial management, and branch operations.

Responsibilities

• Become proficient in customer service, sales, marketing, finance, and operations.
• Develop long-term customer relationships by listening to customer needs and recommending the best service.
• Offer optional products to serve new and existing customers best.
• Contact customers regarding payment reminders and arrangements.
• Aid the Manager in exceeding established office goals.
• Learn and provide support in management responsibility duties such as delegating employee workload and analyzing loan documents.
• Develop and demonstrate developing skills in all management aspects, including recruitment, staff development, performance management, and leadership.
• Perform all other duties as assigned.

Requirements

• High School Diploma or GED.
• Willingness to relocate upon promotion into management.
• Valid driver’s license and reliable vehicle.

Preferred

• Sales, Collections, or Customer Service experience.

Qualifications

• None specified.

Skills

• Customer service skills.
• Sales and financial management abilities.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and prioritize responsibilities.

Benefits

• Competitive salary plus performance-based incentives.
• Health and well-being options, including medical, dental, vision, employee assistance program, and life insurance.
• Paid time off (16 days per year after one full year, cash back for unused time).
• Paid holidays.
• Annual raises and performance bonuses.
• Monthly incentive and employee referral bonuses.
• Participation in charitable campaigns.

Pay

Competitive salary plus performance-based incentives.

Schedule

Monday through Friday from 8:30 AM to 5:30 PM, with some extended hours during the week as needed, which may include Saturdays.

Who We Are

Tower Loan is dedicated to providing responsible access to credit to help individuals achieve their financial goals. We offer personal loans, home equity loans, and retail financing, helping customers consolidate debt, cover unexpected expenses, and invest in their futures. With over 260 office locations across six states, our team members build customer relationships and provide personalized financial solutions in person, by phone, and online. We are committed to serving our communities, fostering a culture of growth and development, and creating career opportunities through our strong promote-from-within philosophy.