Manager, Threat Protection Services

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

Position Overview

The Manager, Threat Protection Services leads a team of Threat Strategy Managers (TSMs) across different regions who ensure customers maximize the value of their investment through proactive engagement that advances their email security programs. This leader will work closely with PCMS leadership to evaluate ways to improve customer satisfaction, ensure retention, and defend the Managed Threat Program. The Manager will develop team goals that align with corporate objectives while providing mentoring, coaching, and tactical/strategic guidance to the Threat Strategy team daily. Continuous improvement is central to this position. A working knowledge of current threat actors, information security threats, and risks to our clients — including the ability to provide guidance on discovered threats — is essential.

Key Responsibilities

• Team Leadership & Talent Development
• Lead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence
• Responsible for talent development — finding, hiring, developing, and retaining the best technical talent
• Assign MBOs (Management By Objectives) to team members aligned with corporate goals
• Provide tactical and strategic guidance to the team daily
• Identify and prioritize short-term and long-term goals for the team
• Customer Advocacy & Escalation Management
• Manage and monitor support interactions, serving as an internal advocate for Proofpoint customers
• Respond to customer escalations and proactively escalate when needed
• Monitor level of customer satisfaction and serve as a point of escalation for satisfaction issues
• Develop get-well plans for customers at risk of non-renewal; manage the health of the customer portfolio
• Strategic & Operational Oversight
• Develop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions
• Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team
• Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
• Responsible for scheduling own time and quality completion of multiple tasks within a varying environment of changing constraints
• Threat Intelligence & Technical Leadership
• Maintain a deep understanding and up-to-date handle on the evolving threat landscape
• Design and implement solutions to complex problems with minimum supervision; use independent judgment within broad parameters

Qualifications

• 5+ years of leadership experience in the information security field
• 6+ years of industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering role with exposure to multiple technology areas
• Managed security or consultancy experience required
• Proven leadership ability with a history of successfully motivating and inspiring teams
• Relevant experience with Proofpoint products and understanding of threat protection (Gateway, TAP, TRAP)
• Background in security, especially around threat actor tactics, techniques, and procedures
• Outstanding verbal and written communication skills
• Ability to effectively work in a team environment as well as independently

Desired Qualifications

• Deep understanding of email threat landscape including phishing, BEC, malware, and credential theft
• Familiarity with SIEM technologies and security event correlation
• Experience with customer success platforms (e.g., Totango, Salesforce) for account health tracking
• Industry certifications such as CISSP, CISM, CEH, or equivalent
• Experience building and scaling service delivery teams in a high-growth environment

Why Proofpoint?

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Award-winning wellness and community outreach days
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.

How To Apply

Interested? Submit your application along with any supporting information- we can’t wait to hear from you!