Manager, Threat Protection Services
About Us
Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
Position Overview
The Manager, Threat Protection Services leads a team of Threat Strategy Managers (TSMs) across different regions who ensure customers maximize the value of their investment through proactive engagement that advances their email security programs. This leader will work closely with PCMS leadership to evaluate ways to improve customer satisfaction, ensure retention, and defend the Managed Threat Program. The Manager will develop team goals that align with corporate objectives while providing mentoring, coaching, and tactical/strategic guidance to the Threat Strategy team daily. Continuous improvement is central to this position.
Key Responsibilities
Team Leadership & Talent Development
Lead, mentor, and coach a team of Threat Strategy Managers; serve as a role model for professional growth and technical excellence
Responsible for talent development — finding, hiring, developing, and retaining the best technical talent
Assign MBOs (Management By Objectives) to team members aligned with corporate goals
Provide tactical and strategic guidance to the team daily
Identify and prioritize short-term and long-term goals for the team
Customer Advocacy & Escalation Management
Manage and monitor support interactions, serving as an internal advocate for Proofpoint customers
Respond to customer escalations and proactively escalate when needed
Monitor level of customer satisfaction and serve as a point of escalation for satisfaction issues
Manage the health of the customer portfolio
Strategic & Operational Oversight
Develop and oversee comprehensive strategies to meet complex customer requirements utilizing Proofpoint's solutions
Plan and lead process improvement initiatives tailored to improve customer satisfaction with services and interaction with the Proofpoint team
Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
Threat Intelligence & Technical Leadership
Maintain a deep understanding and up-to-date handle on the evolving threat landscape
Design and implement solutions to complex problems with minimum supervision; use independent judgment within broad parameters
Qualifications
5+ years of leadership experience in the information security field
6+ years of industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineering role with exposure to multiple technology areas
Managed security or consultancy experience required
Proven leadership ability with a history of successfully motivating and inspiring teams
Relevant experience with Proofpoint products and understanding of threat protection (Gateway, TAP, TRAP)
Background in security, especially around threat actor tactics, techniques, and procedures
Outstanding verbal and written communication skills
Ability to effectively work in a team environment as well as independently
Preferred: Deep understanding of email threat landscape including phishing, BEC, malware, and credential theft
Familiarity with SIEM technologies and security event correlation
Experience with customer success platforms (e.g., Totango, Salesforce) for account health tracking
Industry certifications such as CISSP, CISM, CEH, or equivalent
Experience building and scaling service delivery teams in a high-growth environment